Service Administrator - Warrington

GEA; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

GEA is seeking an administrative professional for a customer-facing role in Warrington, UK. This position entails various responsibilities including service calls, purchase orders, and report compilation. The ideal candidate will have experience in an administrative role, strong communication skills, and MS Office proficiency to succeed in a collaborative technical environment.

Qualifications

• Previous experience in an administrative role preferably within a service or technical environment.
• Excellent verbal and written communication skills.
• Full MS Office proficiency.

Responsibilities

• Completing handover and credit check forms for new customer setups.
• Raising service calls and purchase orders.
• Maintaining records of engineers' holidays and sick leave.

Skills

Team Collaboration

Customer Service

Multitasking

Communication

Education

Experience in an administrative role

Tools

MS Office

Job description

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Client:

GEA

Location:

Warrington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c3a2acbb4e5d

Job Views:

6

Posted:

20.06.2025

Expiry Date:

04.08.2025

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Job Description:

Responsibilities / Tasks

• Completing handover and credit check forms, and gathering information for new customer setups
• Raising service calls
• Raising purchase orders and credits
• Sending FSE work orders, processing their hours and work reports
• Checking margins and invoicing calls
• Completing quarterly call-out rotas for engineers' 24-hour duty
• Approving engineers' hours daily for the previous day
• Maintaining records of engineers' holidays, lieu days, absences, and sickness
• Closing maintenance calls at the end of each month
• Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports
• Liaising with site contacts to schedule work and discuss overdue invoices
• Compiling and distributing the weekly diary to engineers
• Maintaining a maintenance log and ensuring visits are completed on time
• Gathering information and preparing simple quotes for customers
• Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for orders

Key Requirements: Along with administrative duties, the candidate must be customer-facing, with a strong attitude and a desire to learn and grow in the role.

Office hours – 8:00am – 4:30pm (30 min break)

Your Profile / Qualifications

• Previous experience in an administrative role preferably within a service or technical environment
• Experience working collaboratively with a team
• Full MS Office proficiency
• Ability to multitask
• Excellent verbal and written communication skills