Service Administrator / Invoicing Clerk

Clarify Consultancy Ltd; Bolton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Training and development opportunities

Long-term progression

Job summary

Clarify Consultancy Ltd. seeks a highly organised Service Administrator / Invoicing Clerk to support a busy service department in Bolton.

You will ensure accurate invoicing, maintain records, and communicate clearly with customers, technicians and internal teams while keeping operations efficient. The role requires proven invoicing or service administration experience within automotive/technical settings, a professional telephone manner, and strong numerical accuracy.

Qualifications

• Experience in invoicing or service administration within a technical environment.
• Strong attention to detail and numerical accuracy.
• Excellent communicator with a professional telephone manner.

Responsibilities

• Prepare, issue and process invoices for all service and repair work.
• Check job cards, technician reports and purchase orders for accuracy.
• Maintain up-to-date customer records, service logs and system data.
• Liaise with workshop teams, service advisors and customers to resolve queries.
• Support Credit Control with outstanding payments and invoice discrepancies.
• Produce daily, weekly and monthly invoicing and service performance reports.
• Schedule service appointments and assist with workshop diary coordination.
• Handle incoming calls, emails and customer enquiries professionally.
• Provide general administrative support including filing, document control and data entry.

Skills

Invoicing experience

Service administration

Attention to detail

Numerical accuracy

Communication skills

Independence

Tools

Microsoft Office

Kerridge

Autoline

Job description

Our client, leading national automotive business is seeking a highly organised and detail‑driven Service Administrator / Invoicing Clerk to support its busy service department. You will play a key role in ensuring accurate invoicing, smooth administrative processes, and excellent communication between customers, technicians and internal teams. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys keeping operations running efficiently.

Key Responsibilities to include:

• Prepare, issue and process invoices for all service and repair work
• Check job cards, technician reports and purchase orders for accuracy
• Maintain up‑to‑date customer records, service logs and system data
• Liaise with workshop teams, service advisors and customers to resolve queries
• Support Credit Control with outstanding payments and invoice discrepancies
• Produce daily, weekly and monthly invoicing and service performance reports
• Schedule service appointments and assist with workshop diary coordination
• Handle incoming calls, emails and customer enquiries professionally
• Provide general administrative support including filing, document control and data entry

A successful candidate you will bring proven experience in invoicing or service administration, ideally within an automotive or technical environment, along with exceptional attention to detail and strong numerical accuracy. You’re a confident communicator with a professional telephone manner, able to work independently, prioritise effectively and manage multiple tasks in a fast‑paced service department.

Comfortable using Microsoft Office and can quickly adapt to DMS or CRM systems such as Kerridge/Autoline. Above all, you’re proactive, organised and committed to delivering high‑quality customer service while supporting the smooth running of workshop and invoicing operations.

In return the company offers a competitive salary + company benefits package with training and development opportunities within a supportive team environment and long‑term progression within a respected automotive business.

Hours: Full‑time, 8‑hour shifts (flexible start between 6:30am – 9:30am)