Service Administrator (automotive)

Personnel Solutions (Midlands) Limited; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Job summary

PS Limited in Cardiff is seeking an organised Service Administrator to join a busy service department, based in Cardiff CF11. The role supports customers throughout the process and ensures completed work is accurately processed and invoiced.

Typical hours are 8am-5pm, Monday to Friday, with a salary of up to £30k, reflecting a fast-paced environment and the need for precise administrative work.

Qualifications

• Strong administration and organisational abilities are essential.
• Excellent communication with customers and colleagues.
• Able to provide top-tier customer service in a fast-paced setting.
• Capable of managing multiple tasks simultaneously and meeting deadlines.
• Proficient with Microsoft Office and open to learning new systems.

Responsibilities

• Processing and invoicing completed work orders.
• Checking job cards and supporting documentation for accuracy.
• Handling inbound phone inquiries with professional customer service.
• Liaising with customers and the workshop on ongoing work.
• Obtaining customer authorisations and purchase order numbers.
• Checking customer accounts and credit information.
• Planning and maintaining the workshop diary.
• Coordinating MOT bookings and communicating arrangements with customers.
• Meeting and greeting customers professionally.
• Arranging external/subcontracted work when required.
• Supporting the service desk during busy periods and holidays.
• Following up with customers regarding service work.
• Carrying out general administration duties for the department.

Skills

Administration

Organisational skills

Communication skills

Customer service

Time management

Teamwork

Tools

Microsoft Office

Job description

PS Limited is looking for an organised and customer-focused Service Administrator to join a busy and fast-paced service department. Position based in Cardiff CF11

This is a varied role where you'll play an important part in keeping the service operation running smoothly, supporting customers throughout the process and ensuring completed work is accurately processed and invoiced.

• 8am-5pm
• Monday to Friday
• up to £30k

Duties:

• Processing and invoicing completed work orders
• Checking job cards and supporting documentation for accuracy
• Handling incoming telephone enquiries and providing excellent customer service
• Liaising with customers and the workshop regarding ongoing work
• Obtaining customer authorisations and purchase order numbers
• Checking customer account and credit information
• Planning and maintaining the workshop diary
• Coordinating MOT bookings and communicating arrangements with customers
• Meeting and greeting customers professionally
• Arranging external/subcontracted work where required
• Supporting the service desk during busy periods and holiday cover
• Following up with customers regarding service work
• Completing general administration duties for the department

Requirements:

• Has strong administration and organisational skills
• Is confident communicating with customers over the phone and face-to-face
• Can build strong working relationships with customers and colleagues
• Is comfortable working in a busy, fast-paced environment
• Can prioritise and manage several tasks at once
• Is confident using Microsoft Office and learning new systems
• Works well independently and as part of a team