Service Administrator and Showroom Host

Sytner Group; Derby; On-site; GBP 22,000 - 30,000; Full time

Job summary

Derby Audi is seeking a detail-oriented individual for a dual role as a Service Administrator and Afternoon Showroom Host. The position involves administrative tasks in the morning and providing exceptional customer service in the afternoon, requiring strong communication skills and prior automotive experience. Join Sytner Group for a rewarding career in a supportive and engaging work environment with industry-leading benefits.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in a dealership or automotive service environment preferred.
• Strong attention to detail and numerical accuracy.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Manage service invoicing duties in the morning.
• Deliver a first-class customer experience as the afternoon Showroom Host.
• Assist in financial reporting and maintain high customer satisfaction.

Skills

Attention to detail

Customer service

Communication

Multitasking

Tools

Kerridge/CDK/Keyloop

Microsoft Office

Job description

About The Role

Derby Audi is looking to recruit for an exciting role, which shares dual responsibilities as a Service Administrator and Afternoon Showroom Host.

We are seeking a detail-oriented and customer-focused individual to join our team as a Service Administrator & Afternoon Host. This dual-role position involves managing service invoicing duties in the morning and providing an exceptional customer experience as an afternoon Showroom Host. The ideal candidate will be highly organised, have excellent communication skills, and enjoy working in a fast-paced motor trade environment.

Service Invoice Administration (Morning)

• Accurately process and complete service and repair invoices using dealership management systems (e.g., Kerridge/CDK/Keyloop, One link, Rtc, and Bumper).
• Liaise with Service Advisors and Technicians to ensure job cards are correctly costed.
• Monitor work-in-progress and ensure prompt invoicing of completed jobs.
• Assist in financial reporting, including daily invoice logs and summaries.

Showroom Host (Afternoon)

• Deliver a first-class customer experience as the first point of contact for Derby AUDI Customers walking into the business.
• Provide refreshments and ensure the customer lounge is tidy and presentable.
• Support the service reception team with general administrative tasks as needed.
• Handle incoming calls, direct queries, and assist with appointment bookings.
• Maintain a high level of customer satisfaction by delivering exceptional front-of-house service.

Key Skills & Experience

• Previous experience in a dealership or automotive service environment preferred.
• Familiarity with invoicing software and dealership systems (Kerridge/CDK/Keyloop, One link, Rtc).
• Strong attention to detail and numerical accuracy.
• Excellent verbal and written communication skills.
• Professional appearance and attitude.
• Ability to multitask and work under pressure.
• Proficient in Microsoft Office (Word, Excel, Outlook).

When applying for this role, please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group is delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process, please click here.

Unsure? Read on…

We represent over 23 of the world's most prestigious vehicle brands across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and Building Careers’, and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.