Credit Controller

Confidential; Warrington; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company car/allowance

Pension scheme

Life assurance

Private medical cover

Eye care benefits

6 improvement-focused days off

Job summary

Rubax Lifts Limited in Warrington seeks a Credit Controller to manage customer accounts across multiple business units and ensure timely debt collection. You will chase overdue payments, allocate payments, and troubleshoot cash allocations while maintaining strong stakeholder relationships.

The role emphasizes accurate reporting, process improvements, and collaboration with Risk, Billing, and Commercial teams to support overall Order-to-Cash efficiency.

Qualifications

• 2–3 years' experience in Credit Control, Collections or Accounts Receivable.
• Experience managing customer accounts across multiple business units, regions or ledgers.
• Strong understanding of credit control processes and cash allocation.
• Excellent communication and stakeholder relationship skills.
• Proficient in Excel (Pivot Tables/Filters) and ERP systems.

Responsibilities

• Manage customer accounts across multiple business units, ensuring timely debt collection.
• Chase overdue payments via phone, email and dunning processes.
• Allocate customer payments accurately and promptly; investigate unallocated cash and account queries.
• Negotiate payment plans and manage high-risk accounts.
• Monitor aged debt and drive reductions in overdue balances.
• Prepare KPI reports and management commentary; support audits with documentation.
• Respond to customer and internal queries professionally; collaborate with Risk, Billing, and Commercial teams.
• Identify and implement process improvements.

Skills

Credit control

Accounts Receivable

Customer relationships

Excel

ERP systems

Analytical skills

Tools

Microsoft Excel

Pivot Tables

Outlook

Word

PowerPoint

ERP systems

Job description

Location: Warrington, England, United Kingdom

Job ID: 91920

Quality of urban life

Join Rubax Lifts Limited, one of the UK's largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we're dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

Join us as a

Credit Controller

We are currently recruiting for a Credit Controller to join our team in Warrington on a full-time basis. You will be responsible for managing customer accounts across multiple business units, maintaining strong stakeholder relationships, and supporting the overall effectiveness of the Order-to-Cash function. You will provide an excellent level of customer service to both internal and external stakeholders, ensuring clear, professional, and accurate communication throughout the collections and query resolution process.

Your main responsibilities

• Manage customer accounts across multiple business units, ensuring timely debt collection


• Chase overdue payments via phone, email and dunning processes


• Allocate customer payments accurately and promptly.Investigate and resolve unallocated cash,deductions and account queries


• Negotiate payment plans where required and escape high-risk accounts


• Monitor aged debt and drive reductions in overdue balances


• Prepare KPI reports and management commentary as required.Support internal and external audits withrelevant documentation


• Respond to customer and internal queries in a timely and professional manner


• Work closely with Risk, Billing, Customer Services, Transport and Commercial teams to resolve issues


• Share knowledge and best practice with colleagues


• Provide support across teams as business needs require


• Identify and implement process improvements


• Investigate errors and recommend corrective actions


• Use Excel confidently, including Pivot Tables and Filters


• Use Outlook, Word and PowerPoint to support daily activities and reporting

What you bring

• Minimum 2-3 years' experience in Credit Control, Collections or Accounts Receivable


• Experience managing customer accounts across multiple business units, regions or ledgers


• Strong understanding of credit control processes, debt collection techniques and cash allocation


• Excellent communication and relationship-building skills with the ability to influence stakeholders at alllevels


• Strong problem-solving, analytical and organisational abilities


• Good working knowledge of Microsoft Excel, including Pivot Tables and Filters


• Experience working with ERP, finance or accounting systems would be advantageous


• High levels of accuracy and attention to detail


• Strong literacy and numeracy skills with a proactive and continuous improvement mindset

What's in it for you?

When you join Rubax, you'll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including:

• Competitive salary with a discretionary annual bonus


• Company car or allowance (for eligible roles)


• 25 days' holiday plus bank holidays


• Pension scheme with 5% company contribution


• Comprehensive life assurance


• Private medical cover with a trusted provider, plus 24/7 virtual GP access


• Free eye tests and eyewear discounts

Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.