Service Administrator

NRG Riverside Ltd.; Widnes; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus

33 days annual leave

Pension

Wellbeing support

Discounts

Refer a Friend bonus up to £2,000

Free onsite parking

Uniform provided

Job summary

NRG Riverside Ltd. based in Widnes is seeking a Service Administrator to support the workshop at our Widnes depot. You will manage job cards, parts, invoices, compliance records and vehicle repairs, coordinating authorisations and keeping customers informed.

In this permanent role, expect detailed admin, accurate data entry, and timely communication with drivers and teams to ensure high service standards across the depot and fleet.

Qualifications

• Experience in a similar role such as Service Administrator or Admin role.
• Excellent customer service and strong administration skills.
• Proficient with MS Office and able to prioritise.
• HGV industry experience is a plus.

Responsibilities

• Record parts used by uploading onto RAMS and charge costs.
• Manage invoices and ensure pre-authorisation from customers.
• Open job cards before work and update customers on progress.
• Receive vehicle defects and forward to staff for action.
• Upload compliance documents and amend due dates in fleet system.
• Detail vehicle defects from drivers and process completion.

Skills

MS Office

Customer service

Communication

Multitasking

Tools

RAMS system

Fleet management system

Job description

• Location Foundry Lane,Widnes, WA8 8TZ,United Kingdom
• Job Category Service Administrator, Administrator, Depot Administrator
• Employee Type Permanent

Contact information

Description

Service Administrator

£28,922.40 per year + Bonus + amazing benefits
Widnes – Depot based
40 hours per week
Monday – Friday, 08:30-17:00, with a 30-minute unpaid lunch.

Looking for your next move as a Service Administrator?

Want to work somewhere where 80% of our people would recommend us as a Great Place to Work?

Fancy joining a business that invests in its people, offers genuine development opportunities and even has double-figure numbers of returning “boomerang” employees every year?

Then we’d love to hear from you.

We’re looking for an experienced Service Administrator to join our growing Widnes depot on a permanent basis.

As the Service Administrator, you’ll support the workshop by managing job cards, parts, invoices, compliance records and vehicle repairs, coordinating customer authorisations, breakdowns and defects, while always keeping customers informed. You’ll ensure accurate administration, smooth workshop operations and high service standards across the depot and fleet.

What will you be doing?

As the Service Administrator you will be responsible for recording all parts used by uploading onto the RAMS system and charging out associated costs.

Managing invoices, ensuring all work pre-authorisation from the customer is authorised to proceed and appropriate PO numbers are supplied and recorded.

Ensuring that job cards are opened for every job prior to work commencement, whilst ensuring the customer is kept fully informed of work in progress (WIP) and any potential delays or unexpected work/ increase in costs.

Taking workshop calls and fielding to relevant teams as required; recording vehicle breakdowns and passing to appropriate members of staff for action.

Supporting the fleet management system by uploading compliance documents and amending due dates.

Receiving and detailing vehicle defects from drivers, and processing these as required to ensure work is complete.

What are we looking for?

We’re looking for someone who is a motivated, capable communicator and who is confident with the use of MS Office.

You’ll ideally have:

• Experience from within a similar role such as:Service Administrator; Administrator; Customer Service Administrator; Sales Administrator; Customer Service Advisor.
• Excellent Customer service skills along with great administration skills and the ability to prioritise and multi-task while working accurately and within deadlines.
• HGV industry experience is a plus.

What's in it for you?

We think great people deserve great rewards.

You'll get:

• £28,922.40 salary + Bonus
• 33 days annual leave
• Salary sacrifice pension and Death in Service benefit,
• OnDemand GP & face-to-face counselling; employee Assistance Programme & wellbeing support
• Retail, leisure & holiday discounts in addition to dedicated training & development
• Recommend a Friend bonus of up to £2,000
• Free onsite parking and free uniform

Who are NRG Riverside?

We’re the UK’s largest municipal and specialist fleet hire company, providing specialist vehicles for short- and long-term hire, alongside vehicle maintenance and support package. We work with customers across the UK to keep their fleets moving, reduce vehicle downtime and support their operational needs.

But we're not just about vehicles, we're about our people.

Our culture is built around our PACER values:

Progressive | Authentic | Collaborative | Exemplary | Reputable

These values shape how we work, how we support our customers and, most importantly, how we work together as a team.

Not a traditional CV person?

NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn’t 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.