Service Administrator

MAN; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une concession de véhicules lourds recherche un Administrateur de Service pour rejoindre son équipe à Sheffield. Dans ce rôle, vous serez le point de contact principal pour les clients et travaillerez avec l'équipe de service pour maximiser l'efficacité. Une expérience dans un environnement similaire est préférée, ainsi qu'une maîtrise d'Excel. Le poste offre un salaire compétitif, un bonus et de nombreux avantages, y compris un nouveau véhicule tous les six mois.

Benefits

Pension compétitive

Schéma de voiture de société

25 jours de congés payés plus jours fériés

Qualifications

• Expérience dans un environnement de concession ou de service.
• Compétences en Excel requises.
• Capacité à travailler de manière autonome à certains moments.

Responsibilities

• Établir un excellent service client et soutien au sein de la concession.
• Planifier et charger l'atelier de manière proactive sous la direction du contrôleur d'atelier.
• Gérer les exigences des clients et de l'atelier selon les processus de MAN.

Skills

Excel

Service Client

Planification d'Atelier

Tools

ESA Mantis

Job description

Do you have experience within a heavy vehicle dealership and service department?

Do you have experience of providing a fast and effective service for a variety of customers?

We are recruiting for a Service Administrator to join our team in Sheffield on a full-time, permanent basis.

In this role, you will be the ‘face’ of the dealership and therefore it is expected that you would provide our customers with the highest level of customer service and support that they require. You will work collaboratively within the service team to proactively load and plan the workshop, maximising utilisation under the direction of the Workshop Controller. You will handle customer and workshop demands in line with MAN company processes and customer expectations.

In order to perform this role effectively, you will ideally have worked in a similar environment such as a dealership or service department and therefore used to dealing with numerous tasks at any one time. You should have a high standard of Excel and may have even used ESA Mantis (our parts identifier system) or something similar would be great. It would be advantageous to us if you had a proven track record within a supervisory capacity as this role does sometimes require you to work independently on service reception.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.