Service Administrator

Honeycomb; Magherafelt; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Honeycomb is seeking a Service Administrator to join a well-established construction company in Castledawson. You will be the key point of contact for customers and will coordinate engineer schedules, supporting the daily operations of the service department.

The role requires experience in administration or coordination, strong IT skills, and excellent communication. Monday to Friday hours with free on-site parking and a competitive salary.

Qualifications

• Experience in an administrative or coordination role.
• Ability to manage competing priorities.
• Confident using a range of IT systems.
• Excellent communication and customer service skills.

Responsibilities

• Respond to customer enquiries regarding maintenance and repair requests, arranging appointments, and coordinating workloads with internal engineers.
• Maintain and update the company's internal management system, ensuring customer records are accurate, documentation is correctly filed, and payments are recorded and processed.
• Allocating work orders to subcontractors when required, assisting with timesheet queries, and supporting route planning to improve operational efficiency.
• Liaising with internal teams to maintain effective communication and ensure the smooth delivery of daily service operations.
• Demonstrating strong organisational skills, excellent attention to detail, and the ability to manage a varied workload in a fast-paced environment.

Skills

Customer service

Communication

Organisation

IT systems

Tools

MS Office

Job description

Honeycomb is pleased to be partnering with a well-established construction company to recruit a Service Administrator for their team based in Castledawson. This is an excellent opportunity to join a respected organisation that is continuing to grow within a successful and expanding industry.

The Service Administrator plays an important role within the business, serving as a key point of contact for customers while coordinating engineer schedules and supporting the efficient day-to-day running of the service department. Main responsibilities include:

• Responding to customer enquiries regarding maintenance and repair requests, arranging appointments, and coordinating workloads with internal engineers.
• Maintaining and updating the company's internal management system, ensuring customer records are accurate, documentation is correctly filed, and payments are recorded and processed.
• Allocating work orders to subcontractors when required, assisting with timesheet queries, and supporting route planning to improve operational efficiency.
• Liaising with internal teams to maintain effective communication and ensure the smooth delivery of daily service operations.
• Demonstrating strong organisational skills, excellent attention to detail, and the ability to manage a varied workload in a fast-paced environment.

The ideal candidate will have previous experience in a similar administrative or coordination position and thrive in a busy working environment. You will be well organised, able to manage competing priorities, and confident using a range of IT systems. Excellent communication and customer service skills are essential.

The position offers a competitive salary of £28,000-£29,000, depending on experience, alongside Monday to Friday working hours and free on-site parking.

If you have a disability and require support during any stage of the recruitment process, please let us know and we will be happy to provide assistance.

Honeycomb is committed to delivering an inclusive recruitment process and promoting equal opportunities for all applicants.