Service Administrator

Currie Motors UK Ltd; Isleworth; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holidays

Private health plan

Cycle to work scheme

Loyalty & Long Service Awards

Car leasing scheme

Discounts on car purchases/repairs/its

Ongoing training

Job summary

Currie Motors UK Ltd in Isleworth is seeking an organised administrator for the Aftersales department. The role focuses on clerical duties, data entry in QuickBooks, GDPR compliance and supporting multiple processes in a busy centre.

You will welcome customers, prepare job packs, handle invoicing and service records, and assist with warranty claims. A Monday–Friday schedule with a rotating Saturday shift is included, with a competitive base salary plus commission.

Qualifications

• Extremely organized with great attention to detail.
• Flexible, proactive and hardworking.
• Strong people skills – approachable and helpful to colleagues.

Responsibilities

• Welcome customers to the centre and assist with inquiries.
• Provide administrative support to Aftersales.
• Prepare job packs including SCP, CWS, D prep, GDPR check.
• Quote and renew SCP customers.
• Prioritize invoicing and update service records.
• Invoicing of Service Care Plan work.
• Manage Used Car warranty claim process.
• Follow banking processes.
• WIP management and rebooking for parts.
• Ensure data quality and GDPR compliance.
• Archive and filing duties.
• PCN administration.
• Assist SA cover during leave or sickness.
• Handle all internal/external customers and suppliers with courtesy.

Skills

Extremely organized

Great attention to detail

Strong people skills

Tools

QuickBooks

Google Suite

Job description

Location –Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & 8.00am -1.00pm on a Saturday rota (1 in 3 on a rota basis)

• Welcome customers to the centre and assist with their inquiries
• To provide administrative support to all areas of the Aftersales department
• Job pack preparation (inc checking SCP, CWS, C&D prep, GDPR check)
• Quote and convert SCP customers due for renewal
• Prioritising all invoicing, invoice wallet preparation and updating service records
• Invoicing of Service Care Plan work
• To manage the Used Car warranty claim process
• Follow company banking process
• WIP management including Rebooking for Parts received
• To ensure data quality requirements are met individually and departmentally
• To ensure the GDPR process is followed, and agreements are in place 100% of the time
• Filing and Archive management
• PCN administration
• To be available for other duties as directed by ASM including SA support, covering annual leave or sickness
• Handle all internal and external customers and suppliers with courtesy and ensure the Currie Motors experience is always delivered to all contacts
• To be presentable to brand standards and adhering to the company dress code at all time

Experience:

• Proficiency in QuickBooks for data entry tasks
• Strong computer skills to computerize office processes
• Previous experience in clerical or administrative roles
• Familiarity with Google Suite for office tasks
• Excellent organizational skills for managing office operations
• Ability to type efficiently and accurately

Personal Skills

• Extremely organised, with great attention to detail.
• Flexible, proactive and hard-working
• Strong people skills – you’re approachable and enjoy assisting colleagues
• Curious, keen to learn and apply your learning in helping customers and colleagues
• Thrive in a busy, high-pressure environment

What’s on offer/ Benefits

• 30 days holidays (i.e. 22 days including 8 days bank holidays)
• Private Health Plan (Simply Health)
• Cycle to work scheme
• Loyalty & Long Service Awards
• Car Leasing Scheme
• Discounts on car purchases / repairs / parts
• Ongoing training, both in-house and with the manufacture