Service Supervisor

Stratstone; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

33 days holiday including bank

Exclusive discounts on used carPurch

Leasing deals and aftersales services

Birthday day off

Job summary

Stratstone Derby is looking for a Service Supervisor to join the BMW & MINI Derby service team. You will be responsible for maintaining exceptional customer service levels while steering service department plans, budgets and development of staff.

This role requires leadership, commercial focus and the ability to manage multiple tasks in a fast-paced environment. The position offers a competitive salary with bonus and a comprehensive benefits package, including generous holidays and employee

Qualifications

• Committed to delivering an unparalleled level of customer service.
• Experience in leading a diverse team in a high pressure environment.
• Ability to prioritise effectively in a commercial environment.
• Strong focus on customer satisfaction and outcomes.

Responsibilities

• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments.
• Identify problems and take corrective action including personnel training and new procedures.
• Develop Service Department Plans and Budgets to achieve financial targets.
• Describe and assess Service Department market potential and revenue forecasts.
• Develop operating expense, capital budgets and profit improvement targets.
• Create and implement sales, merchandising, advertising and promotion plans.
• Establish and review the training programme for all staff to ensure development.
• Monitor profitability and productivity using monthly management accounts.

Skills

Customer service leadership

Team leadership

High pressure environment

Commercial prioritisation

Job description

Service Supervisor

Stratstone

BMW & MINI Derby

Competitive salary with bonus, pension, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

Are you ready to take the next step in your Aftersales career? An opportunity has arisen for a customer-centric and forward-thinking Assistant Service Manager / Service Supervisor to join an exceptional service team with a fantastic brand.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
• Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets
• Describe and assess Service Department market potential and revenue forecasts.
• Develop operating expense, capital budgets and profit improvement targets
• Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets
• Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
• Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
• Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital

Desired Skills and Experience:

• Committed to delivering an unparalleled level of customer service
• Resilient with a drive to succeed
• Experience in leading a diverse team in a high pressure environment.
• Ability to priories effectively in a commercial environment

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.