Service Admin Assistant

AVS Newcastle ltd; Portsmouth; Hybrid; GBP 24,000; Full time

Job summary

A leading company in health services is hiring a Service Administration Assistant in Portsmouth. The role includes providing essential administrative support, responding to inquiries with professionalism, and utilizing IT systems for documentation. The position offers a hybrid working environment, competitive salary, and extensive benefits including annual leave and a contributory pension scheme.

Benefits

36 days annual leave plus option to buy 5 extra days

Up to 6% contributory pension

Flexible working arrangements

Learning & Development opportunities

Access to employee benefits platform

Mental health and wellbeing support

Cycle2Work scheme

Interest-free loan for commuting expenses

Qualifications

• Experience in general administrative duties and customer service.
• Confident in using IT systems and Microsoft Office applications.
• Ability to handle sensitive queries professionally.

Responsibilities

• Assist Support Officer with administrative and operational support.
• Respond to inquiries from healthcare professionals and the public.
• Use IT systems to produce documents and manage correspondence.

Skills

Positive approach to customer service

Telephone system proficiency

Microsoft Office skills

Interpersonal skills

Attention to detail

Job description

Location: Based in a local office in: Portsmouth, Hove, Maidstone, Canterbury or Chelmsford. ( hybrid role between home and office)

Salary: £23,071 per annum

Hours: 35 per week

Contract: Permanent

Are you motivated, committed and enthusiastic? Do you have excellent communication skills and an ability to deal with people in a sensitive yet professional manner?

We have a fantastic opportunity for you to join our Health and Care Team as a Service Administration Assistant. You will be providing crucial support to a vital service.

A day in the life of a Service Administration Assistant:

• You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.
• You will be an efficient administrator who is confident to respond to incoming enquiries from healthcare professionals and (often vulnerable) members of the public over the phone and by email.
• You will be able to use IT systems and databases in your role and produce well written letters and emails.
  
  

To be a successful Service Administration Assistant you must have the following skills and experience:

• Positive, passionate and enthusiastic approach to customer service
• Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages & Outlook (especially the ability to create, amend and manipulate Word and Excel applications)
• General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting clients
• Outgoing with excellent interpersonal and communication skills
• Ability to deal with queries in a diplomatic, professional, sensitive and confidential manner (both verbally and in writing)
• Ability to work accurately, with great attention to detail when checking documentation
  
  

Closing date for applications is Wednesday the 28th of May 2025.

In Return For Your Commitment And Expertise, You'll Get

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.
  
  

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders