Service Admin Assistant

British Red Cross; Portsmouth; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

Join a leading organization as a Service Admin Assistant, providing vital support to the Health and Care Team. This hybrid role involves administrative tasks, responding to inquiries, and ensuring efficient operations in a collaborative environment. Enjoy a range of benefits including generous leave and professional development opportunities.

Benefits

36 days annual leave

Up to 6% contributory pension

Flexible working

Learning & Development opportunities

Access to Blue Light Discount Card

Wellbeing Support

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Positive and enthusiastic approach to customer service.
• Ability to deal with queries in a sensitive and professional manner.

Responsibilities

• Assist in providing administrative and operational support.
• Respond to enquiries from healthcare professionals and the public.

Skills

Communication

Customer Service

Attention to Detail

Tools

Microsoft Office

Outlook

Job description

Join to apply for the Service Admin Assistant role at British Red Cross

Join to apply for the Service Admin Assistant role at British Red Cross

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This range is provided by British Red Cross. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Admin Assistant

Location: Based in a local office in: Portsmouth, Hove, Maidstone, Canterbury or Chelmsford. (hybrid role between home and office)

Salary: £23,071 per annum

Contract: Permanent

Are you motivated, committed and enthusiastic? Do you have excellent communication skills and an ability to deal with people in a sensitive yet professional manner?

We have a fantastic opportunity for you to join our Health and Care Team as a Service Administration Assistant. You will be providing crucial support to a vital service.

A day in the life of a Service Administration Assistant:

• You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.
• You will be an efficient administrator who is confident to respond to incoming enquiries from healthcare professionals and (often vulnerable) members of the public over the phone and by email.
• You will be able to use IT systems and databases in your role and produce well written letters and emails.

To be a successful Service Administration Assistant you must have the following skills and experience:

• Positive, passionate and enthusiastic approach to customer service
• Confident in using telephone systems, bespoke company IT/data systems, Microsoft packages & Outlook (especially the ability to create, amend and manipulate Word and Excel applications)
• General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting clients
• Outgoing with excellent interpersonal and communication skills
• Ability to deal with queries in a diplomatic, professional, sensitive and confidential manner (both verbally and in writing)
• Ability to work accurately, with great attention to detail when checking documentation

Closing date for applications is Wednesday the 28th of May 2025.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

Together, we are the world's emergency responders

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Non-profit Organizations

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