Server/Waiter/Waitress

Heartwood Inns; Reigate; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their front-of-house team as Waiters/Waitresses. This role offers a fantastic opportunity to engage with guests, ensuring they have memorable dining experiences. With a commitment to community and development, the company provides industry-leading training programs to help you grow your career. Enjoy a vibrant work environment where your personality shines, and be part of a team that values exceptional service. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Employee Assistance Program

Instant access to earned pay

Enhanced Maternity & Paternity package

Refer a Friend Bonus

50% off food at Heartwood Inns

20% off food for friends and family

10% off company gift cards

Birthday gift

Long Service Recognition Awards

Cycle to Work Scheme

Qualifications

• Great interpersonal skills and a vibrant personality are essential.
• Ability to maintain high standards and be flexible in a busy environment.

Responsibilities

• Provide exceptional guest experiences and maintain high service standards.
• Work collaboratively with the team to ensure smooth front-of-house operations.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Team Player

Flexibility

Job description

Waiter / Waitress

We're looking for fun and passionate people to join our fantastic front-of-house team as a Waiter / Waitress.

Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (formerly White Brasserie Company) brands are renowned for being a home-from-home.

Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests.

What we offer:

• Packages are based on National Living Wage including TRONC*
• Full-time and part-time hours to suit your needs.
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it.
• Employee Assistance Program with Hospitality Action.
• Instant access to pay you have already earned through EarlyPay.
• Enhanced Maternity & Paternity package.
• Refer a Friend Bonus up to £1500.
• 50% off food at any Heartwood Inns or Brasserie Blanc.
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount.
• 10% off company gift cards.
• A thoughtful gift to celebrate your birthday.
• Long Service Recognition Awards.
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway.
• Cycle to Work Scheme.

The Ideal Candidate:

• Will have great interpersonal skills and a vibrant personality.
• Ability to be flexible and maintain high standards across the front of house.
• Be a real team player; it is essential that you are a true people person.
• Have great attention to detail and impeccable standards.
• Be totally customer and service focused and provide an exceptional guest experience.

Our investment in your development.

The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years.

We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme.

Heartwood Collection is a multi award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• R200
• SRA 3 star rated
• plus many more!

*Hourly rate is based on National Living Wage plus TRONC, and the TRONC is calculated from the previous 6 months' site average. The rate of TRONC for the site you are applying for will be confirmed and discussed at the interview stage.