Server/Waiter/Waitress

Heartwood Collection; Teddington; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant and award-winning hospitality group as a Waiter/Waitress. You'll be part of a community that values great service and quality food. With opportunities for training and development, plus fantastic perks like discounts and referral bonuses, this role is perfect for those who thrive in a lively environment. Be part of a team that is expanding rapidly, with over 40 locations and plans for more. If you have a passion for hospitality and a love for making guests feel special, this is the place for you!

Benefits

Bespoke training and development

Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Referral Bonus

50% off food

Birthday gift

Long Service Recognition

Discounts on retailers

Cycle to Work Scheme

Qualifications

• Great interpersonal skills and a passion for making guests feel special.
• Flexible, reliable, and committed to delivering excellent service.

Responsibilities

• Provide excellent service to guests in a warm and welcoming environment.
• Ensure high standards of food quality and presentation.

Skills

Interpersonal Skills

Customer Service

Flexibility

Passion for Food

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

Compensation: Minimum Wage