Server/Waiter/Waitress

Heartwood Collection; Gloucester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a multi-award-winning hospitality group as a Waiter/Waitress in Gloucester, where you can develop your skills in a fast-paced, friendly environment. With a focus on quality and customer service, this role offers competitive pay, comprehensive training, and generous benefits including discounts, bonuses, and a supportive team culture.

Benefits

Enhanced Maternity & Paternity leave

Employee Assistance Program

Referral Bonus up to £1,500

50% off food for staff

Discounts on retailers and experiences

Cycle to Work Scheme

Long Service Recognition

Qualifications

• Great interpersonal skills and a knack for making guests feel special.
• Flexible and reliable with a commitment to excellent service.
• Interest in high-quality food and standards.

Responsibilities

• Deliver exceptional service to guests.
• Ensure high standards of food quality and atmosphere.
• Engage with customers to enhance their experience.

Skills

Interpersonal skills

Flexibility

Passion for service

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Pay is based on National Living Wage + TRONC*
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme

About You:

• You’re a people person with great interpersonal skills and love making guests feel special
• You’re flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

Compensation: Minimum Wage