Server/Waiter/Waitress

Retail Human Resources plc; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

Heartwood Collection is seeking vibrant and passionate individuals to join as Waiters / Waitresses in a multi-award-winning hospitality group. Enjoy competitive pay, discounts, and a supportive work environment as part of a growing team focused on offering an exceptional dining experience.

Benefits

Bespoke training and development

50% off food at any Heartwood Inns or Brasserie Blanc

Access to Employee Assistance Program

Instant pay access through EarlyPay

Enhanced Maternity & Paternity leave

Birthday gift and Long Service Recognition

Discounts on hundreds of retailers and experiences

Cycle to Work Scheme

Qualifications

• People person with great interpersonal skills.
• Flexible and reliable.
• Passionate about delivering excellent service.

Responsibilities

• Making guests feel special.
• Delivering excellent service in a hospitality environment.

Skills

Interpersonal Skills

Customer Service

Flexibility

Job description

Waiter / Waitress

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

Pay is based on National Living Wage + TRONC*
Bespoke training and development through our Stepping Stones programme
Access to the Employee Assistance Program with Hospitality Action
Instant pay access through EarlyPay
Enhanced Maternity & Paternity leave
Up to £1,500 Referral Bonus
50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
A birthday gift and Long Service Recognition
Discounts on hundreds of retailers and experiences via Reward Gateway
Cycle to Work Scheme

About You:

You’re a people person with great interpersonal skills and love making guests feel special
You’re flexible, reliable, and passionate about delivering excellent service
Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

Sunday Times Best Places to Work winner 2024
Double winner at the Publican Awards 2024
Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average.

Please note, we cannot take applications from overseas or that require sponsorship

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