Server and Storage Field Engineer

CMD Recruitment Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Car allowance

Job summary

CMD Recruitment Limited in the United Kingdom is seeking a Senior Field Engineer with Server, Storage and Networking experience. This full-time permanent role, covering South East London and surrounding areas, offers a salary up to £40,000 per year plus a £5,000 Car Allowance. The position requires a driving licence and involves on-call duties and field visits to customers.

Qualifications

• Experience with Server, Storage and Networking hardware.
• Experience in IT Maintenance Services industry.
• Strong written and verbal communication skills.
• Driving licence is essential for this role.

Responsibilities

• Triaging and resolving Server, Storage & Network issues.
• Take ownership to meet contractual SLAs.
• Respond to technical assistance requests.
• Coordinate parts for maintenance and order where required.
• Provide general support and contribute to pre-sales technicalities.
• Participate in regional 24/7 on-call rota as needed.
• Act as cover engineer Out of Hours when required.
• Identify complex problems and evaluate options for solutions.
• Collaborate with Service Operations teams to maintain high customer service levels.
• Maintain accurate records and up-to-date technical knowledge.

Skills

Server hardware

Storage systems

Networking

IT maintenance services

Job description

Server and Storage Field Engineer (CMD-13370) Kent, England

Salary: GBP30000 - GBP40000 per annum + + Car allowance

Up to £40,000pa (depending on experience) + £5000 Car Allowance

Senior Field Engineer – Server, Networking and Storage experience

South East London and surrounding areas

Full-time

Permanent

Role and responsibilities:

• Triaging and resolving customers Server, Storage & Network issues
• Take ownership of customer issues and problems that could impact their contractual Service Level Agreement.
• To receive, investigate, and respond to technical assistance requests
• To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
• To deal with general support
• To be involved with pre-sales technicalities
• To participate on regional 24/7 out of Hours Rota where required in line with business needs
• To act as 'cover' engineer on Out of Hours when/if
• To identify complex problems and review related information to develop and evaluate options and implement solutions
• To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
• To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
• To maintain up to date technical knowledge and expertise in accordance with industry

Experience:

• Experience with manufacturers such as: IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable.
• Previous experience of working within the IT Maintenance Services Industry.
• Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
• Must have strong written and verbal communication skills
• Strong organisational skills.
• Must be flexible to work outside of core business hours where business needs require.
• Ability to plan and prioritise your own workload

This is a full-time permanent position Monday – Friday with an on call rota (approx) 1 week in 5

A driving licence is essential for this role.

The areas covered will include South East London and other surrounding areas. Approximately 1 - 2 calls per day.