Server

Hard Rock Hotel Cancun; Greater London; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Hard Rock Hotel Cancun is seeking a Server to enhance the guest experience through attentive service and memorable interactions. The Server will take orders, deliver food, and handle payments while maintaining a clean station and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and a positive attitude. Ideal candidates will thrive in a fast-paced environment while adhering to safety and sanitation standards.

Qualifications

• Ability to perform physical tasks including bending, reaching, and lifting.
• High level of organization and attention to detail.
• Positive and friendly attitude toward guests.

Responsibilities

• Take guests’ orders and ensure timely delivery.
• Handle cash and process payments efficiently.
• Maintain a clean and organized service station.
• Demonstrate excellent product knowledge.

Skills

Bending and reaching

Attention to detail

Communication skills

Positive attitude

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting [e-mail] page is loaded## Serverlocations: Hard Rock Cafe London United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R5418Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**## The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).## ## Basic functions of the Server include:## * ## Taking guests’ orders* ## Running food* ## Handling cash & other forms of payment* ## Making proficient sales transactions - using a point-of-sale system* ## Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)* ## Demonstrating responsible alcohol service* ## Demonstrating impeccable product knowledge* ## Suggestive selling - using proven techniques* ## Answering questions - accurately and politely* ## Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience* ## Maintaining a clean & organized station – including pre-bussing & table maintenance* ## Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc* ## Demonstrating knowledge of all table/station numbers* ## Directing guests to areas & restrooms* ## Effectively communicating with co-workers* ## Creating memorable experiences* ## Entertaining guests to create “Raving Fans”## ## Job Requirements include:## * ## Performing duties which require bending, reaching, lifting and standing for long periods of time* ## Maintaining a well-groomed appearance (“having a plan”)* ## Following all uniform guidelines* ## Practicing all safety & sanitation standards* ## Recycling products, where possible* ## Remaining calm in a hectic, fast-paced atmosphere* ## Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency* ## Displaying a positive and outwardly friendly attitude toward guests* ## Maintaining HRC’s 5 core Values and Mission Statement## ## Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.