Server

Hard Rock International; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality firm is seeking a motivated Server for their Edinburgh location. In this role, you will take guests through their dining experience, handling orders, payments, and ensuring satisfaction throughout. Responsibilities include maintaining a clean workspace, demonstrating product knowledge, and practicing responsible alcohol service. Ideal candidates should have strong communication skills and be able to thrive in a fast-paced environment, contributing to the firm's mission of creating memorable experiences.

Qualifications

• Demonstrate impeccable product knowledge and suggestive selling techniques.
• Ensure customer satisfaction by consistently checking on guests during their experience.
• Practice responsible alcohol service and check IDs for guests appearing under 25.

Responsibilities

• Take orders accurately and run food to customers.
• Maintain a clean and organized station, performing opening and closing duties.
• Communicate effectively with guests and co-workers to provide a seamless experience.

Skills

Customer service

Communication

Time management

Cash handling

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting [e-mail] page is loaded## Serverlocations: Hard Rock Cafe Edinburgh United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R719Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).* Taking guests’ orders* Running food* Handling cash & other forms of payment* Making proficient sales transactions - using a point-of-sale system* Properly checks I.D.s – for guests who appear to be under 25 years old* Demonstrating responsible alcohol service* Demonstrating impeccable product knowledge* Suggestive selling - using proven techniques* Answering questions - accurately and politely* Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience* Maintaining a clean & organized station – including pre-bussing & table maintenance* Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc* Demonstrating knowledge of all table/station numbers* Directing guests to areas & restrooms* Effectively communicating with co-workers* Creating memorable experiences* Entertaining guests to create “Raving Fans”* Performing duties which require bending, reaching, lifting and standing for long periods of time* Maintaining a well-groomed appearance (“having a plan”)* Following all uniform guidelines* Practicing all safety & sanitation standards* Recycling products, where possible* Remaining calm in a hectic, fast-paced atmosphere* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency* Displaying a positive and outwardly friendly attitude toward guests* Maintaining HRC’s 5 core Values and Mission Statement