Office Assistant

Williams Lea; City Of London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays (pro-rata)

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Workplace Experience Specialist in London to provide professional print and mail room services to employees and contractors. You will support deadlines, ensure high-quality work, and maintain strong client relationships on-site.

The role emphasizes teamwork, excellent customer service, and flexible problem-solving, with regular floor walks and courier coordination as part of day-to-day tasks.

Qualifications

• Previous Post room and Reprographics experience would be preferable.
• Good customer service skills.
• Able to think outside the box and make decisions in absence of a supervisor.

Responsibilities

• Scan, print and copy documents for the client, quality checked and sent back correctly.
• Deal with incoming post; sort, scan and email to relevant departments.
• Deal with outgoing post by Franking/Royal Mail; book couriers and handle incoming couriers quickly.
• Build relationships with clients and manage expectations; support colleagues as a team.
• Check and stock stationery; floor walks and MFD checks.

Skills

Customer service

Team player

Computer skills

MS Word

MS Excel

Job description

Workplace Experience SpecialistSalary: £30,000 per annum, plus company benefitsLocation: London, EC2MContract: Full time, PermanentShifts: 37.5 hours per week, working Monday to Friday, rotating shifts between hours of 8.00am and 8.00pm with 1 hour unpaid lunch breakWork model: Fully on-siteWilliams Lea seeks a Workplace Experience Specialist to join our team!Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.Purpose of roleThe role of the Workplace Experience Specialist to provide a professional print and mail room service to employees and contractors. Reporting to the Account Manager, the Workplace Experience Specialist will assist the client to meet deadlines and produce a high standard of work and put the customer/client first and foremost.Key ResponsibilitiesScan, print and copy documents for the client making sure work is quality checked and sent back correctly.Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.Deal with outgoing post by Franking/Royal Mail.Book couriers and deal with incoming couriers quickly and efficiently.Build relationship with clients and manage their perceptions and expectations.Support colleagues and work as a team in order to achieve the best results for clients.Comply with departmental procedures.Assist with stationery. Check and stock cupboards, record items that need ordering.Floor walks, deliveries to desk and MFD checks/first line fixes.Personal attributes:A willing and enthusiastic attitude.Good PC skills with knowledge of Microsoft Word and Excel.Previous Post room and Reprographics experience would be preferable but not essential.Good customer service skills.Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.Able to handle difficult situations well and to act appropriatelyDisplay an adaptable and flexible approach.Team player – not only within their team but personable and will help out wherever required to get the job doneRewards and BenefitsWe believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [e-mail] (we do not accept applications to this email address).View our Privacy Notice https://www.williamslea.com/privacy-statement