Senior Waste Proactive Controller

Severn Trent Water; West Midlands; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 days holiday

Annual bonus

Pension scheme - enhanced contribution

Sharesave programme

Academy training and development

Electric vehicle scheme

Family friendly policies

Volunteering days

Job summary

Severn Trent Water is seeking a Senior Proactive Controller to drive proactive monitoring and early intervention across the wastewater network. You will translate sensor data and telemetry into actionable insights, guiding incident management and performance improvements.

You will lead process development, mentor colleagues, and collaborate with operations, planning and regulators to optimise outcomes for customers and the environment.

Qualifications

• Strong knowledge of wastewater assets and operations.
• Experience using telemetry systems and analyzing operational data.
• Ability to make confident decisions, often with limited information, under pressure.
• Track record of influencing stakeholders and driving action across teams.
• Experience developing processes, reporting or continuous improvement initiatives.
• Passion for coaching and developing others; leadership experience.

Responsibilities

• Be the go-to escalation point for complex proactive alerts and triage decisions.
• Lead the development, review and embedding of team processes and training.
• Use data and insights to identify trends and opportunities for earlier intervention.
• Own team performance reporting and benefits tracking; support regulatory requirements.
• Build relationships with operational teams, regulators and stakeholders to drive collaboration.
• Coordinate proactive work activity; ensure resources are deployed effectively and workload managed.
• Mentor colleagues and provide leadership cover when required.
• Collaborate with innovation teams to explore new technologies and processes.

Skills

Wastewater assets knowledge

Telemetry systems experience

Analytical thinking

Stakeholder influencing

Coaching and development

Decision making under pressure

Communication

Education

GCSEs in English and Maths

Job description

EVERYTHING YOU NEED TO KNOW

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

Help us stay one step ahead as our new Senior Proactive Controller!

In this role, you'll play a key part in helping us prevent pollution, flooding and spills across our wastewater network by making the most of our proactive monitoring systems. Using data from sensors, loggers and telemetry systems, you'll identify trends, support incident management and help drive early interventions before issues become bigger problems.

You'll be the go-to expert for our Proactive Controllers, providing technical guidance on complex cases, improving processes and helping embed best practice across the team. Working closely with operational teams and stakeholders across the business, you'll turn data into insight, shape how we work and find new opportunities to improve performance, reduce costs and deliver a better service for our customers and the environment.

If you enjoy solving problems, using data to make decisions and continuously looking for better ways of working, this is a fantastic opportunity to make a real impact.

WHAT YOU’LL BRING TO THE ROLE

Key Accountabilities

• Be the go-to escalation point for complex proactive alerts and triage decisions, helping the team balance operational risk, customer impact and cost when determining the right response.
• Lead the development, review and embedding of team processes, training and best practice as new systems, technology and monitoring capabilities are introduced.
• Use data, incident learning and operational insight to identify trends, emerging risks and opportunities for earlier intervention across wastewater assets.
• Own team performance reporting and benefits tracking, providing valuable insights that demonstrate the impact of proactive activity and support regulatory requirements.
• Build strong relationships with operational teams, planning teams, regulators and stakeholders across the business to drive collaboration and continuous improvement.
• Coordinate and prioritise proactive work activity, ensuring resources are deployed effectively and the team's workload is managed efficiently.
• Support and mentor colleagues, sharing knowledge, developing capability within the team and providing leadership cover when required.
• Work closely with innovation and improvement teams to explore new technologies, processes and ways of working that help deliver better outcomes for customers and the environment.

What You'll Bring

• Strong knowledge of wastewater assets, operations and the challenges involved in maintaining network and treatment site performance.
• Experience using telemetry systems, operational data and analytical thinking to investigate issues and identify solutions.
• The ability to make confident decisions, often with limited information, while remaining calm and organised under pressure.
• A track record of influencing stakeholders, building relationships and driving positive action across teams.
• Experience developing processes, reporting, management information or continuous improvement initiatives.
• A passion for coaching, training and developing others, with previous experience supporting or leading a team.
• Excellent communication skills, with the ability to explain technical information clearly to different audiences.
• Great attention to detail, a proactive mindset and a desire to continually improve how things are done.

Ideally, You'll Also Have

• Operational experience working with wastewater assets.
• A full UK driving licence.
• GCSEs (or equivalent) in English and Maths, although we're more interested in your skills, experience and potential.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHATS NEXT?