Senior Warehouse Ops Leader — Automation & KPI Champion

GXO Logistics, Inc.; Northolt; On-site; GBP 44,000 - 54,000; Full time

Benefits offered by this job

Pension

Life insurance

Benefits platform

33 days leave

Job summary

GXO Logistics, Inc. in Greenford, United Kingdom, is recruiting a Warehouse Operations Manager to lead a large, highly automated operation for Waitrose. You will drive operational excellence, develop teams, and partner with frontline managers to deliver outstanding performance and service.

This senior role requires flexibility across shifts and a focus on continuous improvement, KPI delivery, and stakeholder collaboration to optimise warehouse productivity and customer satisfaction.

Qualifications

• Experience in warehousing and automated environments.
• Strong understanding of KPI metrics and performance targets.
• Ability to liaise with customers, colleagues and third-party stakeholders.
• Proactive and customer-focused with a drive for continuous improvement.

Responsibilities

• Ensure KPI targets across productivity, service, cost and quality are met.
• Deputise for senior managers when required.
• Communicate strategic objectives across the operation.
• Champion employee engagement and inclusive culture.
• Lead large operational teams to achieve objectives.

Skills

KPI management

Resource planning

Stakeholder liaison

Leadership of large teams

Job description

GXO Logistics, Inc. in Greenford, United Kingdom, is recruiting a Warehouse Operations Manager to lead a large, highly automated operation for Waitrose. You will drive operational excellence, develop teams, and partner with frontline managers to deliver outstanding performance and service.

This senior role requires flexibility across shifts and a focus on continuous improvement, KPI delivery, and stakeholder collaboration to optimise warehouse productivity and customer satisfaction.