Senior Voice AI Integration Lead — Real‑Time Telephony

Connected IT

Lancashire

Presencial

GBP 90 000 - 130 000

Tempo integral

Há 5 dias

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Resumo da oferta

Connected IT in Manchester is expanding its engineering hub and seeks a senior Voice AI Integration Lead to bridge complex enterprise telephony systems with production AI. You will design, build, and troubleshoot integrations that enable real-time AI voice services in customer environments, while contributing to internal platform engineering for scalable, low-latency voice infrastructure.

Ideal candidates have deep SIP signalling knowledge, hands-on SBC experience, and a track record with major

Qualificações

Deep, practical knowledge of SIP signalling and troubleshooting.
Hands-on experience configuring and operating SBCs from major vendors.
Proven experience with enterprise voice platforms (Cisco/Avaya/Genesys/NICE/Amazon Connect).

Responsabilidades

Lead technical discovery sessions and design SIP/SIPREC integrations for enterprise contact-centre environments.
Diagnose and resolve complex SIP, RTP/media, SBC, TLS/SRTP, NAT/firewall issues.
Represent the business credibly in technical design workshops with enterprise client teams.
Drive improvements across the media path to reduce end-to-end latency and AI-agent response times.
Convert one-off customer integrations into reusable platform capabilities.