Senior Associate, Production Services Application Support Analyst

慨正橡扯; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

慨正橡扯 is seeking a Senior Associate, Production Services Application Support Analyst to join the team in Manchester. This role focuses on supporting BNY Pershing developed and third-party software applications, troubleshooting issues, and enhancing monitoring processes using AI tools.

The ideal candidate should have excellent SQL skills, experience with monitoring tools, and strong communication abilities. This position requires collaboration with various teams to ensure efficient software application support.

Qualifications

• Proven ability to liaise between multi-disciplined teams.
• Experience of application recovery for priority incidents.
• Ability to maintain professionalism when communicating with clients.

Responsibilities

• Support BNY Pershing applications and third-party software.
• Investigate and diagnose software and process issues.
• Proactively identify improvement opportunities using AI.

Skills

Excellent SQL scripting skills

Knowledge of scripting languages (PowerShell, VBScript)

Experience using monitoring tools (AppD, Splunk, Grafana)

Knowledge of multi-tier application architecture

Experience with Azure and Snowflake technology

Understanding of Message Queuing

Excellent verbal and written communication skills

Strong problem-solving skills

Results oriented with continual service improvement

Tools

ServiceNow

AI tools (Microsoft Copilot, ChatGPT, etc.)

Job description

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.

In this role, you’ll make an impact in the following ways:

• Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
• Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
• Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
• Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.

To be successful in this role, we’re seeking the following:

• Technical skills:
  • Excellent SQL scripting skills
  • Knowledge of any scripting language such as PowerShell or VBScript
  • Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
  • Knowledge of any scripting language such as PowerShell or VBScript
  • Experience of using Azure and Snowflake technology
  • Knowledge of multi-tier application architecture
  • Experience of web technologies and internet based applications
  • Experience of working with Production and Non-production environments
  • Experience of application recovery of priority incidents with limited support
  • Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
  • Knowledge of any issue/problem tracking system such as ServiceNow
  • Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
  • AI Automation
  • Agentic AI
  • Prompt Engineering
• Soft Skills:
  • Excellent verbal and written communication skills
  • Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
  • Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
  • High level of professionalism when communicating with external clients and internal users to resolve problems.
  • Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
  • Results oriented, leading by example with excellent analytical and problem-solving skills.
  • Maintain an attitude of continual service improvement to help suggest improvements and drive change.