Vice President, Production Services Application Support

BNY; Greater London; On-site; GBP 140,000 - 190,000; Full time

Job summary

BNY is seeking a Vice President for Production Services Application Support in London. You will lead a global production services organization, driving incident and change management, end-to-end governance, and an automation-first strategy across FX platforms and trading workflows.

You will collaborate with engineering, business, and operations to reduce operational risk, improve resiliency, and deliver on time-to-restore targets while developing talent across regions.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent experience.
• Experience leading production services or application support across regions, follow-the-sun is a plus.
• Proven track record in incident, problem, and change management with stability gains.
• Demonstrated automation-first mindset with tooling, observability, and process automation.

Responsibilities

• Strengthen incident, problem, change, and escalation processes to reduce repeats and risk.
• Drive initiatives through to completion with ownership, urgency, and quality.
• Champion automation, AI, observability to reduce manual effort and improve service quality.
• Identify systemic issues and drive remediation with engineering partners.
• Provide leadership across FX platforms with front-to-back trade flow understanding.
• Build trusted relationships with business, engineering, and operations stakeholders.
• Lead a global production services organization with talent development and governance.
• Improve availability, resiliency, SLA performance, and time-to-restore.

Skills

Leadership

Incident management

Automation mindset

Observability

AI tooling

Windows/Linux

CI/CD

Kafka

MQ

Java

Python

Education

Bachelor’s degree in CS

Advanced degree a plus

Tools

Kafka

MQ

CI/CD pipelines

Job description

Job Description

Vice President, Production Services Application Support

We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our FX Execution Services team. This role is located in London.

Key Responsibilities

• Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability.
• Drive initiatives through to completion with strong ownership, accountability, urgency, and quality.
• Champion an automation-first mindset, leveraging AI, observability, and tooling to reduce manual effort and improve service quality.
• Identify systemic issues and drive sustainable remediation through process simplification, platform improvements, and close partnership with engineering teams.
• Provide leadership across FX platforms with strong understanding of front-to-back trade flows, market structure, and critical business services supporting execution and trading activities.
• Build trusted relationships with business, engineering, and operations stakeholders through clear communication, transparency, and effective governance.
• Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions.
• Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms.

Required Qualifications

• Bachelor’s degree in computer science or a related discipline, or equivalent experience; advanced degree is a plus.
• Experience in global production services or application support supporting mission-critical platforms across multiple regions, including follow-the-sun models.
• Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery.
• Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation.
• Strong ownership mentality and execution focus, with the ability to take initiatives from concept through delivery and embed sustainable outcomes.
• Deep technical and operational experience across production environments, including monitoring, observability, resiliency, infrastructure, middleware, cloud, and application support.
• Experience supporting FX or capital markets platforms, with understanding of trading flows, execution services, and front-to-back processing.
• Demonstrated ability to influence senior stakeholders and drive strategic service improvements across operating model, governance, risk, and control frameworks.
• Strong collaboration and communication skills, with the ability to engage effectively across business, operations, and engineering teams.
• Hands-on experience with Windows and Linux, CI/CD pipelines, and messaging platforms such as Kafka and MQ, along with programming/scripting languages including Java and Python.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.