Senior UX Researcher (Viator)

Viator; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Viator, a leading marketplace for travel experiences, is seeking a Senior UX Researcher in London. The role involves leading impactful research projects, utilizing qualitative and quantitative methodologies, and collaborating with cross-functional teams to align product strategies with user insights. Candidates should have a strong background in research, excellent communication skills, and a passion for enhancing user experiences.

Benefits

Competitive compensation, including salary, bonus, and equity.

Flexible, remote-friendly work environment.

Health benefits, tuition assistance, travel perks, and more.

Supportive, inclusive workplace aligned with core values.

Qualifications

• 6+ years of professional research experience.
• Extensive experience with qualitative methods.
• Experience with quantitative methods and statistical analysis.

Responsibilities

• Lead UX research activities and manage multiple projects.
• Synthesize data from various sources to define core problems.
• Create clear, actionable insights for stakeholders.

Skills

Qualitative methods

Quantitative methods

Project management

Communication

Stakeholder management

Education

BA/BSc in psychology, HCI, design, communication, statistics

Tools

UserTesting

dscout

Job description

Join to apply for the Senior UX Researcher (Viator) role at Viator

About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With over 300,000 travel experiences—from simple tours to extreme adventures—making memories that last a lifetime has never been easier. We offer industry-leading flexibility and last-minute availability, making every day extraordinary. Viator: One app, 300,000+ experiences to remember.

Role Overview
We are seeking an experienced and motivated Senior UX Researcher to lead impactful research projects that inform business metrics and product strategy. You will utilize both qualitative and quantitative methodologies to deliver insights that shape design and product decisions, advocating for users and collaborating with stakeholders to align product roadmaps with data, customer insights, and business goals.

Key Responsibilities

1. Lead UX research activities, from large-scale generative studies to rapid, tactical research.
2. Select appropriate research methodologies to address high-priority questions.
3. Synthesize data from various sources to define and understand core problems.
4. Manage multiple projects efficiently, ensuring alignment with product timelines.
5. Create clear, actionable insights and communicate them compellingly to stakeholders.
6. Collaborate cross-functionally with product, design, analytics, VoC, and engineering teams.
7. Contribute to the development of research practices, tools, and processes.

Minimum Qualifications

• BA/BSc in psychology, HCI, design, communication, statistics, or related field.
• 6+ years of professional research experience.
• Extensive experience with qualitative methods (interviews, usability testing, focus groups, etc.).
• Experience with quantitative methods and statistical analysis.
• Proficiency with research tools like UserTesting, dscout, etc.
• Strong project management, communication, and stakeholder management skills.
• Flexible, confident, and influential attitude.

Perks and Benefits

• Competitive compensation, including salary, bonus, and equity.
• Flexible, remote-friendly work environment.
• Health benefits, tuition assistance, travel perks, and more.
• Supportive, inclusive workplace aligned with our core values.

If you require accommodations during the application process, please contact [e-mail] with your request and the job requisition number.