Senior UX Researcher - Bokun

Viator; Oxford; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior UX Researcher to join their innovative team. This role involves conducting in-depth qualitative and quantitative research to enhance user experiences and inform product development. You will collaborate with designers, product managers, and cross-functional teams to define research strategies and manage projects. The ideal candidate will possess strong analytical skills and a passion for travel, making a significant impact in the travel technology sector. Join a dynamic environment that values creativity, collaboration, and continuous improvement.

Benefits

Competitive Compensation Packages

Flexible Work Arrangements

Tuition Assistance

Travel Discounts

Health Benefits

Donation Matching

Annual Lifestyle Benefit

Employee Assistance Programs

Qualifications

• 4+ years of applied research experience in UX and market analysis.
• Thorough understanding of qualitative and quantitative methodologies.

Responsibilities

• Define research strategy and manage multiple projects across methodologies.
• Design and conduct qualitative studies, analyze data, and share insights.
• Communicate research findings clearly to cross-functional teams.

Skills

Qualitative Research Methods

Quantitative Research Methods

Data Analysis

User Experience Research

Communication Skills

Education

BA/BS in Psychology

Advanced Degree in Behavioral Sciences

Tools

Survey Design Tools

Data Analysis Software

Job description

Join to apply for the Senior UX Researcher - Bokun role at Viator

5 days ago Be among the first 25 applicants

Join to apply for the Senior UX Researcher - Bokun role at Viator

Bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and channel management platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation.

Are you energized by understanding people? Do you enjoy researching complex problems with multiple user audiences? Do you love to travel? Then combine these passions by working at Bókun. Leading reservation technology and B2B platform within the Tripadvisor family, focusing on delivering on connecting experiences to the world.

Bókun’s Product team seeks a seasoned hands-on researcher with a well-rounded skill set that covers both user experience and market analysis. Our work ranges from exploratory to evaluative, from qualitative to quantitative. We work closely with designers, product managers, product marketing managers, data analysts, and engineering to collaborate on devising the best solutions for both tour/experience operators and travelers.

The right candidate will be experienced in qualitative methods such as in-depth interviewing, concept testing, and usability testing, experienced with designing and analyzing surveys, passionate about research and travel, comfortable in a fast-moving organization, and excited to collaborate with cross-functional teams.

What You’ll Do

1. Actively participate in cross-functional team discussions to understand various user needs, and to identify and define new marketplace features
2. Define research strategy and manage multiple projects across a variety of methodologies
3. Design and conduct qualitative studies (discovery, needs analysis, usability studies, click-tests etc.), analyze data, and proactively share insights and supporting data
4. Own the research process from end-to-end including the ideation, development, and execution of research plans
5. Create and field surveys, analyze responses, and report learnings
6. Use your creativity and breadth of your research toolkit to determine the best method for each study, gathering insights from a variety of audiences
7. Communicate research findings internally in clear and compelling ways
8. Work cross-functionally with sales, design, product marketing, and product management

Who You Are

1. Minimum BA/BS degree in psychology, communication, statistics, or other related field
2. Advanced degree in behavioral or social sciences is a plus
3. 4+ years of professional applied research experience
4. Thorough understanding of the strengths and weaknesses of qualitative and quantitative research methodologies
5. Extensive experience with qualitative research methods in user research
6. Detail-oriented and able to manage multiple projects simultaneously
7. Ability to present research insights and supporting data clearly
8. Experience presenting to, influencing, and challenging senior stakeholders
9. Ability to ask and answer meaningful and impactful questions
10. Excellent verbal and written English communication skills
11. Experience with quantitative research methods (e.g., surveying) and statistics is a plus
12. Experience in B2B, travel, hospitality is a plus

Perks of Working at Bokun

• Competitive compensation packages including base salary, annual bonus, and equity
• Remote-friendly approach with flexible work arrangements
• Flexible schedule promoting work-life balance
• Donation matching for charitable donations
• Tuition assistance for career development
• Annual lifestyle benefit for personal use
• Travel discounts and perks
• Employee assistance programs
• Health benefits with competitive premiums

Our Values

• We aspire to lead by leveraging talent and ambition
• We’re relentlessly curious and push beyond the usual
• We’re better together, valuing learning and support
• We serve our customers with dedication
• We strive for continuous improvement and growth
• We embrace diversity and inclusion in our workplace

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to [e-mail] and let us know the nature of your request. Please include the job requisition number in your message.