Senior UX Research Leader - Public Sector Impact

Scrumconnect Consulting; Liverpool; Remote; GBP 85.000 - 125.000; Vollzeit

Benefits dieser Stelle

Flexible working

Disability confident employer

Zusammenfassung

Scrumconnect Consulting is seeking a Lead User Researcher to set research vision, drive best practice and align activities across multiple delivery teams and client accounts. You will shape governance, ensure research informs executive strategy and service transformation, and partner with senior stakeholders to grow our UCD capability.

Operating at SFIA Level 6, you will mentor senior and mid-level researchers, support bid responses, and position Scrumconnect as a premier UCD partner across the

Qualifikationen

• Proven track record as a Lead User Researcher establishing research strategies across large-scale public sector programmes or multi-team digital transformations.
• Deep expertise in research governance, ethical consent frameworks, safeguarding practices and GDPR compliance at an organisational level.
• In-depth knowledge of qualitative and quantitative research methods, including usability testing, contextual inquiry, co-design and applying data and analytics to inform design.
• Proven capability in line-managing, mentoring and developing researchers, establishing research standards and building practice capability.
• Strong commercial acumen, with experience supporting business development, shaping UCD bid proposals and contributing to pre-sales activity.

Aufgaben

• Establish research vision, ethical governance, safeguarding frameworks and data privacy protocols across multiple projects and client programmes.
• Align research plans across teams to build a deep understanding of complex user needs, contexts and behaviours across the entire service life cycle (Discovery to Live).
• Engage with senior stakeholders to advocate for user-centred transformation.
• Embed inclusive research standards, accessibility guidelines and considerations for assisted digital needs across client organisations and consultancy engagements.
• Lead and oversee research quality, providing assurance and readiness for GDS Service Assessments and external standards.
• Champion modern research methodologies, including mixed-method approaches, quantitative analytics and AI-assisted research tools, to increase research speed and insight depth.
• Work with the Head of User Centred Design to recruit, line-manage, mentor and coach Senior and Mid-Level Researchers, fostering continuous learning within Scrumconnect's UCD practice.
• Support account growth, lead the UCD element of bid responses, shape client proposals and position Scrumconnect as a premier UCD partner across the public sector.

Kenntnisse

Lead Researcher

Research governance

Qualitative methods

Quantitative methods

Mentoring researchers

Business development

Jobbeschreibung

Scrumconnect Consulting is seeking a Lead User Researcher to set research vision, drive best practice and align activities across multiple delivery teams and client accounts. You will shape governance, ensure research informs executive strategy and service transformation, and partner with senior stakeholders to grow our UCD capability.

Operating at SFIA Level 6, you will mentor senior and mid-level researchers, support bid responses, and position Scrumconnect as a premier UCD partner across the