Senior User Researcher

Scrumconnect; Newcastle upon Tyne; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Scrumconnect Limited in Newcastle upon Tyne is seeking an experienced Senior User Researcher to join a large multidisciplinary agile team delivering complex, high-impact digital services for public sector clients.

You’ll lead user research across complex services, embed user-centred practices, and align research with service objectives while mentoring other researchers and shaping quality across delivery teams.

Qualifications

• Strong experience leading user research on complex, government-aligned digital services.
• Proficient in planning and executing diverse user research methods.
• Ability to influence stakeholders and translate findings into actionable guidance.
• Experience mentoring other researchers and embedding inclusive practices.

Responsibilities

• Plan and lead user research activities on complex digital services.
• Embed user-centred and inclusive research practice within teams.
• Align research activity with service strategy and delivery plans.
• Analyse and synthesise research findings, turning insight into clear recommendations.
• Supervise, mentor and support other user researchers.
• Advocate for user research with stakeholders and delivery teams.
• Support agile teams to adopt and mature user-centred practice.

Skills

User research

Stakeholder engagement

Mentoring

Agile collaboration

Job description

Newcastle, United Kingdom

Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user-centred digital services that improve millions of lives.

We place equal importance on our people, culture and work-life balance as we do on delivering high-quality services. Collaborative, entrepreneurial and problem-solving by nature, we build high-performing teams that drive sustainable digital transformation.

Why Work with Us: 3 Ways We're Different

We're not just a consultancy; we're a community, with a strong culture of learning, knowledge-sharing and continuous improvement.

Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems.

We build handpicked, high-performing teams with strong empathy, trust and a user-first mindset.

The Role

We're looking for an experienced Senior User Researcher to join a large, multidisciplinary agile team delivering complex, high-impact digital services.

You’ll lead user research across complex services, embed user-centred practice in new teams, and align research with wider delivery and service objectives. You’ll also mentor and support other researchers, helping to assure and improve the quality of research.

Key Responsibilities

• Plan and lead user research activities on complex digital services.


• Embed user-centred and inclusive research practice within teams.


• Align research activity with service strategy and delivery plans.


• Analyse and synthesise research findings, turning insight into clear recommendations.


• Supervise, mentor and support other user researchers.


• Advocate for user research with stakeholders and delivery teams.


• Support agile teams to adopt and mature user-centred practice.

What We're Looking For

• Strong experience as a Senior User Researcher on GDS-aligned digital services.


• Proven experience planning and delivering a wide range of user research methods.


• Strong analysis and synthesis skills, with the ability to engage and influence stakeholders.


• Experience designing and delivering inclusive and accessible research.


• Ability to work closely with designers, developers and product managers.


• Experience embedding user-centred design in agile environments.


• Knowledge and Capability: Understanding of the social and technological context of government services.


• Ability to align research with strategic decision-making.


• Good technical awareness of how digital services are built and operated.

Why Join Scrumconnect Ltd?

• Exposure to major public sector digital transformation programmes.


• A collaborative and inclusive working culture, with a strong focus on learning and knowledge-sharing.


• Opportunities for learning, development and certification.

If shortlisted, you will be invited to attend an interview.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued and supported.

We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.