Senior User Experience Designer

Zebra People | B Corp™; Greater London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

We’re partnered with an established digital experience agency to hire a Senior UX Designer in London. This hands-on role spans the full UX process, from discovery and research through to detailed design and implementation.

You’ll lead projects, conduct user research, produce flows and wireframes, run usability tests and present design rationale to clients and senior stakeholders. The role rewards strong collaboration across UI, engineering and product teams.

Qualifications

• Senior-level UX Designer with hands-on end-to-end UX experience across discovery to delivery.
• Agency experience across multiple client accounts is preferred.
• Strong ability to present to clients and senior stakeholders.

Responsibilities

• Lead UX work from discovery through to delivery.
• Conduct and synthesize user research to inform design decisions.
• Create user flows, journey maps, wireframes and prototypes.
• Run usability testing and translate insights into improvements.
• Turn complex requirements into intuitive user journeys.
• Collaborate with UI Designers and Engineers to implement designs.

Skills

End-to-end UX

Agency experience

Client-facing

UX research

Wireframes & prototypes

Usability testing

Presentation to stakeholders

Workshop facilitation

Product thinking

Cross-functional collaboration

Retail/e-commerce experience

Complex journeys

Job description

We’re partnering with an established digital experience agency to find a Senior UX Designer with strong end-to-end UX capability and confident client-facing skills.

This is a hands-on role for someone who enjoys taking complex digital experiences and making them intuitive, usable and commercially effective. You’ll work across research, journey mapping, wireframing, prototyping and usability testing, collaborating closely with clients, UI Designers and Engineers to take ideas through to delivery.

The role

As a Senior UX Designer, you’ll take ownership of projects across the full UX process, from early discovery and research through to detailed design and implementation.

You’ll work within a fast-paced agency environment, helping shape complex digital products while also building strong client relationships and contributing to the wider direction of the work.

You’ll be involved in:

• Leading UX work from discovery through to delivery
• Conducting and synthesising user research
• Creating user flows, journey maps, wireframes and prototypes
• Running usability testing and using insight to improve experiences
• Turning complex requirements into simple, intuitive user journeys
• Working closely with UI Designers and Engineers to bring ideas into production
• Presenting thinking, recommendations and design rationale to clients and senior stakeholders
• Facilitating workshops and helping shape briefs and product direction
• Using research, data and customer insight to identify opportunities and inform decisions
• Contributing to design systems, patterns and standards
• Working collaboratively within a cross-functional squad

The candidate

We’re looking for someone who is genuinely Senior, hands-on and comfortable taking ownership, but who also enjoys working as part of a wider team.

• Strong commercial experience in UX or Experience Design
• Agency experience, ideally working across multiple client accounts
• Strong end-to-end UX experience across research, journey mapping, wireframing, prototyping and usability testing
• Experience owning projects rather than contributing as a small part of a much larger programme
• Confidence presenting to clients and senior stakeholders
• Experience facilitating workshops and shaping briefs
• Strong product thinking and the ability to turn insight into practical design solutions
• Experience working closely with UI Designers and Engineers through delivery
• Strong communication and stakeholder management skills
• Comfortable working at pace in a collaborative environment
• Experience within retail or e-commerce
• Experience working on complex transactional products
• B2B or enterprise product experience
• Experience contributing to design systems
• Experience identifying opportunities within client accounts and helping expand the scope of work
• Experience working with large-scale digital platforms or complex customer journeys

The role is London hybrid, with around 2 days per week in the office, and is paying up to £70k.