Senior User Experience Analyst

Digital Data Foundation; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Benefits package

Job summary

Digital Data Foundation, London, seeks a Senior User Experience Analyst to configure and troubleshoot legal applications, packaging and deploying server-based software, and monitor performance. You will act as SME for installations and support training teams with modules for users and support staff.

Ideal candidates have a degree and 2-3 years in legal services, with strong analytical and communication skills to explain technical concepts to non-technical users. Hybrid role based in London.

Qualifications

• Innovative, analytical approach to solving complex problems.
• Expert in iManage Work and Desksite configuration.
• Knowledge of SQL Server and database queries.
• Experience in Server configuration and IIS.
• Demonstrated understanding of the Microsoft Active Directory OU and Groups.
• Ability to present technological problems, solutions and new technologies to non-technical personnel.

Responsibilities

• You will be Subject matter expert in legal application installations, Software packaging, troubleshooting, software performance monitoring and debugging tools.
• Collects and reports on key performance indicators and measures of application reliability
• Installs and maintains server based legal applications
• Participates in special projects within and outside of present skillsets, ensuring all projects adhere to the established I.S. workflow process
• Leads projects to implement new and existing application technologies
• Troubleshoots software issues, documents and communicates resolutions to appropriate I.S. personnel and end users, as applicable
• Supports Training Team as SME to produce training modules for both user and support audience, conducts training for support team members, trainers and in some cases end users.

Skills

Analytical thinking

Troubleshooting

Training delivery

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

iManage Work

Desksite configuration

SQL Server

IIS

Active Directory

Job description

About the job Senior User Experience Analyst

Senior User Experience Analyst

£Excellent Salary + Benefits - Hybrid Working - London, UK

James Carrera ofDigital Data Foundationis sourcing a Senior User Experience Analyst responsible for client based configurations, troubleshooting and packaging of a wide range of legal applications.

Responsibilities

You will be Subject matter expert in legal application installations, Software packaging, troubleshooting, software performance monitoring and debugging tools;

• Collects and reports on key performance indicators and measures of application reliability
• Installs and maintains server based legal applications
• Participates in special projects within and outside of present skillsets, ensuring all projects adhere to the established I.S. workflow process
• Leads projects to implement new and existing application technologies
• Troubleshoots software issues, documents and communicates resolutions to appropriate I.S. personnel and end users, as applicable
• Supports Training Team as SME to produce training modules for both user and support audience, conducts training for support team members, trainers and in some cases end users.

Experience

Educated to degree level with 2-3 years progressive experience in legal services;

• Innovative, analytical approach to solving complex problems
• Expert in iManage Work and Desksite configuration
• Knowledge of SQL Server and database queries
• Experience in Server configuration and IIS
• Demonstrated understanding of the Microsoft Active Directory OU and Group structure and the use of Active Directory Users and Computers
• Ability to present technological problems, solutions and new technologies to non-technical personnel