Senior UX Analyst - Legal Applications

Digital Data Foundation; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Digital Data Foundation is seeking a Senior UX Analyst in London to configure, troubleshoot, and package a range of legal applications for client deployments.

You will be SME for legal application installations, navigation of iManage Work and Desksite configurations, and will engage in performance monitoring, debugging, and training production of materials for end users and support staff.

Qualifications

• Degree-level education with 2–3 years progressive experience in legal services.
• Strong problem-solving and analytical skills.
• Expertise in iManage Work and Desksite configurations.
• Knowledge of SQL Server and database queries.
• Experience with Server configuration and IIS.
• Understanding of the Microsoft Active Directory OU and Users/Computers structure.
• Ability to communicate complex technical concepts to non-technical audiences.

Responsibilities

• Acts as subject matter expert in legal application installations and software packaging.
• Troubleshoots issues, monitors performance, and debugs tools.
• Installs and maintains server-based legal applications.
• Collects and reports on KPIs and reliability metrics.
• Leads projects implementing new and existing application technologies.
• Supports Training Team by producing training modules and delivering trainings.

Skills

iManage Work

Desksite

SQL Server

IIS

Active Directory

UX analysis

Training delivery

Education

Bachelor's degree

Tools

Desksite

Active Directory Users and Computers

IIS

Job description

About the job Senior UX Analyst - Legal Applications

£Excellent Salary + Benefits - Hybrid Working - London, UK

James Carrera of Digital Data Foundation is sourcing a Senior UX Analyst responsible for client based configurations, troubleshooting and packaging of a wide range of legal applications.

Responsibilities

You will be Subject matter expert in legal application installations, Software packaging, troubleshooting, software performance monitoring and debugging tools;

• Collects and reports on key performance indicators and measures of application reliability
• Installs and maintains server based legal applications
• Participates in special projects within and outside of present skillsets, ensuring all projects adhere to the established I.S. workflow process
• Leads projects to implement new and existing application technologies
• Troubleshoots software issues, documents and communicates resolutions to appropriate I.S. personnel and end users, as applicable
• Supports Training Team as SME to produce training modules for both user and support audience, conducts training for support team members, trainers and in some cases end users.

Experience

Educated to degree level with 2-3 years progressive experience in legal services;

• Innovative, analytical approach to solving complex problems
• Expert in iManage Work and Desksite configuration
• Knowledge of SQL Server and database queries
• Experience in Server configuration and IIS
• Demonstrated understanding of the Microsoft Active Directory OU and Group structure and the use of Active Directory Users and Computers
• Ability to present technological problems, solutions and new technologies to non-technical personnel