Senior Trust & Safety Data Analyst

Relay Technologies; Greater London; Hybrid; GBP 75,000 - 105,000; Full time

Job summary

Relay Technologies is seeking a Senior Product Analyst, Trust and Safety, to own end-to-end fraud, risk and trust decisions. Ideal candidates combine strong SQL fluency with hands-on data work and a track record of turning investigations into durable rules and interventions.

You will shape how signals are used, build data applications and alerts, and work with a data team to prove fixes across the network. Equal-opportunity, fast-moving, entrepreneurial environment.

Qualifications

• Have owned fraud, risk or trust decisions end to end: turned investigations into rules, standards or interventions, and owned their number, such as the false positive rate you were held to, rather than building the model.
• Have run investigations in fraud, risk, financial crime or trust and decided whether a signal was real or noise.
• Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
• Have worked somewhere with enough volume for a false positive rate to mean something, where your rules ran live and something happened when they were wrong.
• Have got records created by teams who didn't report to you, and know how long it takes.
• Are hands-on and fluent in SQL, with or without AI, and would rather ship a working answer this week than a perfect one next quarter. No logistics experience needed, just the appetite to learn a physical operation fast.

Responsibilities

• Decide which Partner Excellence problems are real and which only look real, before anyone builds a fix.
• Design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.
• Tell the squad lead what to change and what to stop, and get a decision.
• Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
• Go and look when the data and the street disagree: the sort centre, the van, the shop.
• Get the missing data built, and prove which fixes worked. In a year, the squad can prove every handover in the network.

Skills

SQL

Fraud risk management

Tools

Claude

Job description

Relay Technologies is seeking a Senior Product Analyst, Trust and Safety, to own end-to-end fraud, risk and trust decisions. Ideal candidates combine strong SQL fluency with hands-on data work and a track record of turning investigations into durable rules and interventions.

You will shape how signals are used, build data applications and alerts, and work with a data team to prove fixes across the network. Equal-opportunity, fast-moving, entrepreneurial environment.