Staff Product Analyst, Trust & Safety - Data-Driven Impact

Relay Technologies; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Relay Technologies is seeking a Staff Product Analyst, Trust and Safety, to own end-to-end fraud and risk decisions. You will design evidence-based decision rules, specify which signals matter, and drive data applications and monitoring across logistics networks in a fast-growing setting.

You will work closely with the analytics and data science team to ship practical, measurable improvements and to prove impact as the network scales across the UK.

Qualifications

• Have owned fraud, risk or trust decisions end to end: turned investigations into rules, standards or interventions, and owned their number.
• Have run investigations in fraud, risk, financial crime or trust and safety, and decided whether a signal was real or noise.
• Have seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
• Have worked somewhere with enough volume for a false positive rate to mean something, where your rules ran live and something happened when they were wrong.
• Are hands‑on and fluent in SQL, with or without AI, and would rather ship a working answer this week than a perfect one next quarter.

Responsibilities

• Decide which Partner Excellence problems are real and which only look real, before anyone builds a fix.
• Design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.
• Tell the squad lead what to change and what to stop, and get a decision.
• Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
• Go and look when the data and the street disagree: the sort centre, the van, the shop.
• Get the missing data built, and prove which fixes worked. In a year, the squad can prove every handover in the network.

Skills

SQL

Fraud risk

Trust & safety

Data analysis

Stakeholder communication

Job description

Relay Technologies is seeking a Staff Product Analyst, Trust and Safety, to own end-to-end fraud and risk decisions. You will design evidence-based decision rules, specify which signals matter, and drive data applications and monitoring across logistics networks in a fast-growing setting.

You will work closely with the analytics and data science team to ship practical, measurable improvements and to prove impact as the network scales across the UK.