Senior Product Analyst, Trust & Safety — Data-Driven Impact

Relay; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Relay is seeking a Senior Product Analyst, Trust and Safety in London to help reduce fraud and improve reliability across our growing parcel network. You will own critical decisions, design how signals and evidence drive actions, and work with the data science and engineering teams.

You’ll build data applications, monitors, and alerts—shipping practical solutions this week, not future quarters—while ensuring we can prove changes across the network from street to shop.

Qualifications

• Hands-on and fluent in SQL, with or without AI.

Responsibilities

• Decide which Partner Excellence problems are real and which only look real, before anyone builds a fix.
• Design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.
• Tell the squad lead what to change and what to stop, and get a decision.
• Build the thing that decides: data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
• Go and look when the data and the street disagree: the sort centre, the van, the shop.
• Get the missing data built, and prove which fixes worked. In a year, the squad can prove every handover in the network.

Skills

SQL

Job description

Relay is seeking a Senior Product Analyst, Trust and Safety in London to help reduce fraud and improve reliability across our growing parcel network. You will own critical decisions, design how signals and evidence drive actions, and work with the data science and engineering teams.

You’ll build data applications, monitors, and alerts—shipping practical solutions this week, not future quarters—while ensuring we can prove changes across the network from street to shop.