Staff Product Analyst, Trust & Safety — Impact at Scale

Relay; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Relay is looking for a Staff Product Analyst in Trust and Safety to lead end-to-end fraud and risk decisions and translate investigations into actionable rules and standards. You will design the evidence framework, decide signals, and determine where fixes belong—product, policy, or training—while driving data‑driven changes across a data team of analytics, OR/DS professionals.

You will build data applications and monitoring tooling (not just dashboards), using Claude and AI agents to ship

Qualifications

• Has owned fraud, risk or trust decisions end to end and owned their metrics.
• Has run investigations in fraud, risk, financial crime or trust and safety and decided whether a signal was real or noise.
• Has seen their work acted on: a leader changed a plan, a team adopted your method, or engineers built what you asked for.
• Has worked somewhere with high volume so that a false positive rate means something and rules ran live.
• Has got records created by teams who didn't report to you, and knows how long it takes.
• Hands‑on and fluent in SQL, with or without AI, and would rather ship a working answer this week than a perfect one next quarter.

Responsibilities

• Decide which Partner Excellence problems are real and which only look real before any fix is built.
• Design how Partner Excellence decides: which signals count, what evidence the network runs on, and what good looks like.
• Tell the squad lead what to change and what to stop, and get a decision.
• Build data applications, monitors and alerts, not decks, using Claude and agents to ship your own tools.
• Go and look when the data and the street disagree: the sort centre, the van, the shop.
• Get the missing data built, and prove which fixes worked. In a year, the squad can prove every handover in the network.

Skills

SQL

Fraud/Risk/Trust

Data analysis

Stakeholder communication

Product analytics

AI tooling

Tools

Claude

Job description

Relay is looking for a Staff Product Analyst in Trust and Safety to lead end-to-end fraud and risk decisions and translate investigations into actionable rules and standards. You will design the evidence framework, decide signals, and determine where fixes belong—product, policy, or training—while driving data‑driven changes across a data team of analytics, OR/DS professionals.

You will build data applications and monitoring tooling (not just dashboards), using Claude and AI agents to ship