Senior Trust Medical Secretary

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room at NNUH Colney

Discounted gym memberships

Excellent pension scheme and annual le

Wagestream - access up to 40% of your—

Free Park & Ride service direct to NNU

Free 24-hours confidential counselling

On-site Nursery at NNUH Colney Lane

On-site cafes offering staff discounts

Support in career development

Flexible staff bank

Salary Sacrifice schemes including LEA

Job summary

Norfolk and Norwich University Hospital NHS Foundation Trust is seeking a Senior Medical Secretary to join an experienced administration team within a surgical specialty. You will manage pathways from GP referrals through to procedures, track cancer patients, plan theatre lists and outpatient clinics, and oversee waiting list management.

The role emphasizes improved patient care and effective communication with clinicians and colleagues.

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to prioritise a busy and varied workload.
• Proactive and flexible approach to working within a fast-paced clinical environment.
• Confidence in using electronic patient systems and Microsoft Office applications.

Responsibilities

• Typing and formatting clinic letters and correspondence to a high standard.
• Booking OPAs and TCIs for patients (cancer and non-cancer).
• Managing patient queries via telephone and email in a timely and compassionate manner.
• Supporting the wider multi-disciplinary team.
• Effective PTL management.

Skills

Communication skills

Attention to detail

Prioritisation

Flexible/Adaptable

Proactive

Tools

Microsoft Office

Electronic patient systems

Job description

As a Senior Medical Secretary you will be an integral part of the team. You will work within an experienced administration team. As a staff member within a surgical speciality you will be responsible for managing effective pathways - from GP referrals through to surgical procedures, tracking cancer patients, theatre list planning, outpatient clinics and waiting list management (PTL) and consultant diary planning. You will help to adapt, change, and continue to work on improvement so that every patient through the department has the best care. You will communicate well with senior colleagues, clinicians and your peers to ensure everyone is working well and helping each other achieve good outcomes for patients., The postholder will be responsible for the following: o Typing and formatting clinic letters and correspondence to a high standardo Booking OPAs and TCIs for patients (cancer and non-cancer)o Managing patient queries via telephone and email in a timely and compassionate mannero Supporting the wider multi-disciplinary teamo Effective PTL management

The department is seeking a friendly, hard-working and professional Senior Medical Secretary who will be an asset to the team. You will have a good eye for detail, be able to accept and learn from constructive critique and continue to learn and develop your skills., The successful candidate will be able to demonstrate:o Excellent communication and interpersonal skillso Strong attention to detail and the ability to prioritise a busy and varied workloado A proactive and flexible approach to working within a fast-paced clinical environmento Confidence in using electronic patient systems and Microsoft Office applications

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics