Senior Treasury Client Experience Specialist

Bank of America; Bromley; On-site; GBP 35,000 - 48,000; Full time

Job summary

Bank of America in the United Kingdom is seeking a Treasury Client Services professional to service inquiries from Treasury clients via phone, email, or online channels, delivering accurate responses and timely resolutions.

You will partner with internal teams such as Sales and Relationship Managers, Product Managers, Compliance and Operations to address client inquiries, perform QA, and deepen relationships through high-quality service and responsiveness.

Qualifications

• Responds to client and partner requests received by email, phone, chat, or workflow system.
• Performs Quality Assurance to ensure high risk processes are completed according to written procedures.
• Deepens relationships with business partners and clients through quality customer service and responsiveness.
• Conducts research using various bank systems to enable response to client questions and inquiries.

Responsibilities

• Responds to client and partner requests received by email, phone, chat, or workflow system
• Performs Quality Assurance to ensure high risk processes are completed according to written procedures
• Deepens relationships with business partners and clients through quality customer service and responsiveness
• Conducts research using various bank systems to enable response to client questions and inquiries

Skills

Analytical Thinking

Claims Management

Customer Focus

Oral Communications

Written Communications

Account Management

Adaptability

Attention to Detail

Critical Thinking

Problem Solving

Active Listening

Coaching

Collaboration

Executive Presence

Stakeholder Management

Job description

Bank of America in the United Kingdom is seeking a Treasury Client Services professional to service inquiries from Treasury clients via phone, email, or online channels, delivering accurate responses and timely resolutions.

You will partner with internal teams such as Sales and Relationship Managers, Product Managers, Compliance and Operations to address client inquiries, perform QA, and deepen relationships through high-quality service and responsiveness.