Senior Travel Consutlant

Travel Trade Recruitment; East Horsley; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Commission & Bonus

Travel discounts

Career progression

Holiday allowance

Zusammenfassung

Travel Trade Recruitment is seeking an experienced Senior Travel Consultant in Surrey to join our busy team. You will design tailor-made holidays and book flights, hotels and tours, offering expert advice from enquiry through to return home.

You'll manage complex itineraries, build long-term relationships with customers and suppliers, and maximise sales with personalised service. This full-time role offers a competitive salary with commission and excellent benefits, and we may consider part-time

Qualifikationen

• Proven experience as a Travel Agent or Travel Consultant.
• Strong knowledge of travel destinations, products and booking processes.
• Experience selling holidays, flights and/or tailor-made travel.
• Excellent communication and customer service skills.
• Ability to build rapport and understand customers’ needs.

Aufgaben

• Manage travel enquiries from initial consultation through to booking and post-sale support.
• Design and book bespoke holidays and complex itineraries.
• Provide expert advice on destinations, flights, accommodation, transfers and tours.
• Build and maintain long-term customer relationships.
• Maximise sales while delivering personalised service.
• Handle amendments, cancellations and travel issues professionally.
• Keep up to date with destinations, trends and industry developments.
• Work with suppliers, hotels, airlines, tour operators and partners.
• Mentor junior team members and share knowledge.

Kenntnisse

Travel industry experience

Customer service skills

Sales & negotiation skills

Communication skills

Attention to detail

Jobbeschreibung

Senior Travel Consultant

Surrey

£26,000 Plus Commission & Excellent Benefits

Full time but also would consider part timer.

About the Role

We're looking for an experienced and enthusiastic Senior Travel Agent to join our team and help create exceptional travel experiences for our customers.

As a Senior Travel Agent, you'll use your extensive destination knowledge, industry expertise and excellent customer service skills to plan and book tailor-made holidays, flights, hotels, tours and other travel arrangements. You'll be confident handling complex itineraries, building strong customer relationships and providing expert advice from initial enquiry through to the customer's return home.

This is a fantastic opportunity for an experienced travel professional who enjoys working in a fast-paced environment and takes pride in delivering outstanding service.

Key Responsibilities

• Manage travel enquiries from initial consultation through to booking and post-sale support.


• Design and book bespoke holidays and complex itineraries tailored to individual customer requirements.


• Provide expert advice on destinations, flights, accommodation, transfers, tours and travel experiences.


• Build and maintain strong, long-term relationships with customers.


• Maximise sales opportunities while delivering a genuinely personalised service.


• Handle amendments, cancellations and unexpected travel issues professionally and efficiently.


• Keep up to date with destinations, travel trends, products, promotions and industry developments.


• Work closely with suppliers, hotels, airlines, tour operators and other travel partners.


• Support and mentor junior members of the team, sharing knowledge and best practice.


• Consistently achieve and exceed individual and team sales targets.


• Ensure all bookings are accurate and comply with company procedures and relevant travel regulations.

About You

• Proven experience as a Travel Agent, Travel Consultant or similar role.


• Strong knowledge of travel destinations, products and booking processes.


• Experience selling holidays, flights and/or tailor‑made travel.


• Excellent communication and customer service skills.


• A natural ability to build rapport and understand customers' needs.


• Strong sales and negotiation skills with a commercial mindset.


• Excellent attention to detail and organisational skills.


• The confidence to handle complex bookings and resolve problems effectively.


• A positive, professional and proactive approach.


• The ability to work independently while also supporting the wider team.


• Experience mentoring or supporting colleagues would be an advantage.

What We Offer

• Competitive salary with attractive commission/bonus opportunities.


• Generous holiday allowance.


• Travel discounts and industry benefits.


• Opportunities for training, development and career progression.


• A supportive and friendly team environment.


• The opportunity to travel and experience new destinations.