Senior Trade Floor IT Support Engineer

TN United Kingdom; London; On-site; GBP 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Trade Floor IT Support Engineer to join their dynamic team in London. This role involves providing essential technical support for trading floor operations, ensuring minimal downtime, and managing support tickets efficiently. The ideal candidate will have a strong technical background, excellent communication skills, and hands-on experience in a high-pressure environment. This is a fantastic opportunity to work in a fast-paced setting where your contributions will directly impact the efficiency of trading operations. If you thrive in challenging situations and are eager to make a difference, this role is perfect for you.

Qualifications

• Experience in financial services is required.
• Hands-on experience supporting a trading floor or similar environment.

Responsibilities

• Provide end-user technical support for applications and hardware.
• Manage and resolve support tickets efficiently.
• Support office relocations and infrastructure setup.

Skills

IT Support Engineering

Interpersonal Skills

Communication Skills

Hardware Support

Troubleshooting

Microsoft Office 2011

Windows OS

Microsoft 365

Bloomberg Terminal

Refinitiv Applications

Education

Degree in Computer Science

Job description

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Client:

VIQU Limited

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3c70df7e6290

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Senior Trade Floor IT Support Engineer - London - On-site - £75,000-£90,000 + bonuses

VIQU has partnered with a leading investment management organization seeking to expand their IT support team. The ideal candidate will be confident, with strong IT support engineering skills, capable of independently supporting the entire trading floor. The candidate should possess a solid technical background and be proactive in delivering hands-on support.

Job Responsibilities:

• Provide end-user technical support for applications, hardware, and workstations.
• Ensure minimal downtime through prompt issue identification and resolution.
• Manage and resolve support tickets efficiently using a structured tracking system.
• Support both in-person and remote support across various locations.
• Participate in migration projects, including software and system upgrades.
• Support office relocations and infrastructure setup for new or changing environments.
• Commit to 5 days on-site per week.

Candidate Requirements:

• Degree in Computer Science or related technical field.
• Excellent interpersonal and communication skills.
• Experience in financial services is required.
• Hands-on experience supporting a trading floor or similar high-pressure environment.
• Strong proficiency with Microsoft Office 2011, Windows OS, and Microsoft 365.
• Solid experience in hardware support and troubleshooting.
• Experience supporting Bloomberg Terminal and Refinitiv applications.

To discuss this opportunity, please APPLY NOW for a no-obligation chat with your VIQU Consultant. You can also contact Phoebe Rees via the VIQU IT Recruitment website.

If you know someone suitable for this role, VIQU offers an introduction fee up to £1,000 once your referral starts working with our client (terms apply).

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