Senior Trade Floor IT Support Engineer

Viqu Limited; London; On-site; GBP 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Trade Floor IT Support Engineer to join their dynamic team in London. This role requires a proactive individual with a strong IT support engineering skillset, capable of delivering hands-on support across the trading floor. You'll be responsible for ensuring minimal downtime through prompt issue resolution, managing support tickets, and participating in critical migration projects. With a focus on delivering exceptional support in a high-pressure environment, this position offers a competitive salary and the opportunity to work closely with cutting-edge financial technologies. If you thrive in fast-paced settings and are ready to make an impact, this is the perfect opportunity for you.

Qualifications

• Hands-on experience supporting a trading floor or similar high-pressure environment.
• Prior experience in financial services is required.

Responsibilities

• Provide end-user technical support for applications, hardware, and workstations.
• Manage and resolve support tickets efficiently using a structured tracking system.
• Participate in migration projects, including software and system upgrades.

Skills

IT Support Engineering

Technical Support

Interpersonal Skills

Communication Skills

Troubleshooting

Experience in Financial Services

Education

Degree in Computer Science

Tools

Microsoft Office 2011

Windows OS

Microsoft 365

Bloomberg Terminal

Refinitiv

Job description

Job Description

Senior Trade Floor IT Support Engineer- London- On-site- £75,000-£90,000 + bonuses

VIQU have partnered with a leading investment management organisation looking to expand their IT support team. The ideal candidate will be a confident individual with a strong IT support engineering skillset, capable of independently supporting the entire trading floor. This person should possess a solid technical background and be proactive and unhesitant in delivering hands-on support.

Job Duties of the Senior Trade Floor IT Support Engineer:

• Provide end-user technical support for applications, hardware, and workstations
• Ensure minimal downtime through prompt issue identification and resolution
• Manage and resolve support tickets efficiently using a structured tracking system
• Deliver support both in-person and remotely across various locations
• Participate in migration projects, including software and system upgrades
• Support office relocations and infrastructure setup for new or changing environments
• Commit to 5 days on site per week

Requirements of the Senior Trade Floor IT Support Engineer:

• Degree in Computer Science or related technical field
• Excellent interpersonal and communication skills
• Prior experience in financial services is required
• Must have hands-on experience supporting a trading floor or similar high-pressure environment
• Strong proficiency with Microsoft Office 2011, Windows OS, and Microsoft 365
• Solid experience in hardware support and troubleshooting
• Must have experience supporting Bloomberg Terminal and Refinitiv applications

To discuss this exciting opportunity in more detail, pleaseAPPLY NOWfor a no obligation chat with your VIQU Consultant. Additionally, you can contactPhoebe Reesby exploring theVIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to£1,000once your referral has successfully started work with our client (terms apply).

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