Senior Trade Floor IT Support Engineer

ZipRecruiter; London; On-site; GBP 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Trade Floor IT Support Engineer to enhance their IT support team in London. This role demands a proactive individual capable of delivering hands-on support in a fast-paced trading environment. The ideal candidate will possess a strong technical background, excellent communication skills, and experience in financial services. You will be responsible for providing end-user support, managing support tickets, and participating in migration projects. This is a fantastic opportunity to join a dynamic team and make a significant impact in the financial sector.

Benefits

Introduction bonus of up to £1,000

Opportunities for career advancement

Hands-on support experience

Participation in migration projects

Qualifications

• Degree in Computer Science or related field is required.
• Hands-on experience supporting a trading floor or high-pressure environment.

Responsibilities

• Provide end-user technical support for applications, hardware, and workstations.
• Manage and resolve support tickets efficiently using a structured tracking system.

Skills

IT Support Engineering

Technical Support

Interpersonal Skills

Communication Skills

Troubleshooting

Experience in Financial Services

Education

Degree in Computer Science

Tools

Microsoft Office 2011

Windows OS

Microsoft 365

Bloomberg Terminal

Refinitiv Applications

Job description

Job Description

Senior Trade Floor IT Support Engineer - London - On-site - £75,000-£90,000 + bonuses

VIQU has partnered with a leading investment management organization seeking to expand their IT support team. The ideal candidate will be a confident individual with strong IT support engineering skills, capable of independently supporting the entire trading floor. This person should have a solid technical background and be proactive in delivering hands-on support.

Job Duties of the Senior Trade Floor IT Support Engineer:

• Provide end-user technical support for applications, hardware, and workstations
• Ensure minimal downtime through prompt issue identification and resolution
• Manage and resolve support tickets efficiently using a structured tracking system
• Deliver support both in-person and remotely across various locations
• Participate in migration projects, including software and system upgrades
• Support office relocations and infrastructure setup for new or changing environments
• Commit to 5 days on-site per week

Requirements of the Senior Trade Floor IT Support Engineer:

• Degree in Computer Science or related technical field
• Excellent interpersonal and communication skills
• Prior experience in financial services is required
• Hands-on experience supporting a trading floor or similar high-pressure environment
• Strong proficiency with Microsoft Office 2011, Windows OS, and Microsoft 365
• Solid experience in hardware support and troubleshooting
• Experience supporting Bloomberg Terminal and Refinitiv applications

To discuss this exciting opportunity in more detail, please APPLY NOW for a no-obligation chat with your VIQU Consultant. Additionally, you can contact Phoebe Rees by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, VIQU offers an introduction bonus of up to £1,000 once your referral has successfully started work with our client (terms apply).

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