Senior Trade Design Support Lead | Aftersales & Solutions

Sohohouseco; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Soho House Co is seeking a Senior Interior Design & Trade Support Lead on a maternity cover basis to support its growing Interior Design and Trade business across the UK, EU and US. The role combines senior customer service, aftersales resolution and process improvement to ensure a seamless journey for our Trade customers.

You will own complex post-sale enquiries, coordinate cross‑department resolutions and build strong relationships with customers to foster retention, repeat business and

Responsibilities

• Trade Customer Service & Relationship Management
• Manage UK, EU and US Trade post-sale enquiries, taking ownership of complex issues through to resolution.
• Deliver exceptional customer service, resolving complaints and supporting customer retention.

Job description

Soho House Co is seeking a Senior Interior Design & Trade Support Lead on a maternity cover basis to support its growing Interior Design and Trade business across the UK, EU and US. The role combines senior customer service, aftersales resolution and process improvement to ensure a seamless journey for our Trade customers.

You will own complex post-sale enquiries, coordinate cross‑department resolutions and build strong relationships with customers to foster retention, repeat business and