Senior Ticketing & Market Communications Director

Adelphi Group; Greater London; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Omnicom Media in London is seeking an experienced Account Director to lead the ticketing, guest management and market communications workstream for a prestigious global football partnership.

You will be the senior day-to-day client lead, managing relationships with stakeholders, overseeing ticketing operations and guest management systems, and ensuring seamless delivery across a season-long programme of high-profile matchday experiences.

Formación

• 5+ years' experience in account management, ticketing, guest registration or event operations.
• Experience managing premium hospitality or ticketing programmes for major events.
• Strong knowledge of online ticketing platforms, guest management systems and digital allocation tools.
• Exceptional client management skills, including experience working with senior stakeholders and C-suite audiences.
• Proven financial and commercial management experience, including budgeting, reporting and reconciliation.
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong leadership experience, with a track record of developing and motivating teams.
• Outstanding communication and presentation skills, both written and verbal.
• Solution-focused, proactive and highly organized, with exceptional attention to detail.
• Experience working within football sponsorship, rights-holder environments or with UEFA programmes would be advantageous but is not essential.

Responsabilidades

• Lead the client relationship, acting as a trusted advisor and primary point of contact across all ticketing and market communications activity.
• Oversee the development, implementation and management of guest registration and guest management systems, ensuring a best-in-class user experience.
• Manage ticket ordering, allocation and distribution processes, ensuring all deadlines and stakeholder requirements are met.
• Provide training, support and best practice guidance to internal teams and client stakeholders using ticketing and registration platforms.
• Work closely with football rights holders, governing bodies and agency partners throughout the season.
• Lead and develop a high-performing account team, providing coaching, mentorship and clear direction.
• Manage multiple projects and workstreams simultaneously, ensuring seamless delivery and stakeholder communication.
• Analyse programme performance and provide strategic recommendations to drive continuous improvement.
• Support budget management, financial reporting, invoicing and commercial delivery across the account.
• Collaborate with wider event teams across hospitality, production, logistics, operations, content and project management.

Conocimientos

Account management

Ticketing

Guest registration

Event operations

Stakeholder management

Budgets & reporting

Descripción del empleo

Omnicom Media in London is seeking an experienced Account Director to lead the ticketing, guest management and market communications workstream for a prestigious global football partnership.

You will be the senior day-to-day client lead, managing relationships with stakeholders, overseeing ticketing operations and guest management systems, and ensuring seamless delivery across a season-long programme of high-profile matchday experiences.