Global Ticketing & Guest Experience Director

FUSINTUK Fuse International Ltd; United Kingdom; On-site; GBP 85,000 - 120,000; Full time

Job summary

Fuse Agency in the United Kingdom is seeking an experienced Account Director to lead ticketing, guest management and market communications for a global football partnership. You will manage relationships with senior stakeholders, oversee ticketing operations and guest systems, and ensure delivery across a season-long programme of high-profile matchday experiences.

This role requires strong account management expertise, exceptional organisational skills and a proven track record in ticketing,

Qualifications

• 5+ years' experience in account management, ticketing, guest registration or event operations.
• Experience managing premium hospitality or ticketing programmes for major events.
• Strong knowledge of online ticketing platforms, guest management systems and digital allocation tools.
• Exceptional client management skills, including experience working with senior stakeholders and C-suite audiences.
• Proven financial and commercial management experience, including budgeting, reporting and reconciliation.
• Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong leadership experience, with a track record of developing and motivating teams.
• Outstanding communication and presentation skills, both written and verbal.
• Solution-focused, proactive and highly organised, with exceptional attention to detail.

Responsibilities

• Lead the client relationship across all ticketing and market communications activity.
• Oversee guest registration and guest management systems for best-in-class user experience.
• Manage ticket ordering, allocation and distribution processes and deadlines.
• Provide training and best-practice guidance on ticketing platforms to internal teams and stakeholders.
• Collaborate with rights holders, governing bodies and agency partners throughout the season.
• Lead and develop a high-performing account team with coaching and direction.
• Coordinate multiple projects ensuring seamless delivery and stakeholder communication.
• Analyze programme performance and provide strategic recommendations for improvement.
• Support budget management, financial reporting and invoicing across the account.
• Coordinate with hospitality, production, logistics, operations, content and project teams.

Skills

Account management

Ticketing

Guest registration

Event operations

Leadership

Tools

Online ticketing platforms

Guest management systems

Digital allocation tools

Job description

Fuse Agency in the United Kingdom is seeking an experienced Account Director to lead ticketing, guest management and market communications for a global football partnership. You will manage relationships with senior stakeholders, oversee ticketing operations and guest systems, and ensure delivery across a season-long programme of high-profile matchday experiences.

This role requires strong account management expertise, exceptional organisational skills and a proven track record in ticketing,