Senior IT Support Engineer

Cathcart Technology; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Cathcart Technology is seeking a Senior IT Support Engineer (Executive Level Support) to join our onsite team in Sutton. You will provide dedicated IT support for seven senior executives and liaise with the Executive Committee to ensure a seamless technology experience.

The role requires hands-on expertise across Windows, Microsoft 365, and meeting-room tech, with travel within the UK and abroad. You will coordinate with third-party engineers and support the wider IT team onsite.

Qualifications

• Extensive hands-on IT support in deskside or workplace technology.
• Strong knowledge of Windows, Microsoft 365, end-user hardware and troubleshooting.
• Experience supporting executives or senior stakeholders in a business-facing environment.
• Willingness to travel within the UK and internationally and provide occasional out-of-hours support.

Responsibilities

• Provide dedicated day-to-day IT support to seven senior executives (VIP support).
• Troubleshoot Windows, Microsoft 365, hardware, software and network issues across devices.
• Manage device builds, configuration, deployment, repairs and asset tracking.
• Support meeting rooms and conferencing tech, including Teams Rooms and Cisco systems.
• Prepare and test technology ahead of executive meetings and events.
• Take ownership of issues, coordinate third-party engineers and manage escalations.
• Support the wider onsite IT team and maintain documentation and inventory.

Skills

VIP IT support

Executive support

Stakeholder management

Onsite support

Tools

Windows

Microsoft 365

Teams Rooms

Cisco collaboration

Cisco Control Hub

Job description

A Senior IT Support Engineer (Executive Level Support) is required to join a leading international organisation, providing hands-on technical support specifically for Senior Leadership and Executives. The role is fully onsite in Sutton (UK and European travel is also mandatory).

This is an excellent opportunity to combine your technical expertise with high-level stakeholder engagement, acting as the primary IT contact for the Executive Committee and Senior Leadership Team. You’ll take ownership of their day-to-day technology needs while supporting the wider onsite IT team and ensuring workplace technology runs smoothly.

The Role

You’ll provide dedicated, one-to-one IT support to seven senior executives, resolving technical issues, anticipating their needs and ensuring they have a reliable, seamless technology experience. Alongside this, you’ll support the wider Sutton office, act as a senior technical escalation point and help coordinate third-party IT engineers.

Meeting room technology and business events will also be a key part of the role, ensuring everything is prepared and tested ahead of important meetings and presentations.

The role is based in Sutton, five days per week onsite, with occasional UK and international travel and flexibility for out-of-hours support when required. All business travel expenses are covered.

What You’ll Be Doing

• Providing dedicated, day-to-day IT support to senior executives, building trusted relationships and delivering a high-quality service (VIP Support).
• Troubleshooting Windows, Microsoft 365, hardware, software and network issues across laptops, PCs, mobile devices.
• Managing device builds, configuration, deployment, repairs and asset tracking.
• Supporting meeting rooms, AV equipment, Microsoft Teams Rooms and conferencing technology, including Cisco Control Hub.
• Preparing and testing technology ahead of executive meetings, presentations and business events.
• Taking ownership of technical issues, resolving escalations and coordinating third-party engineers.
• Supporting the wider onsite IT team, maintaining documentation and inventory, and contributing to incident, request and change management.

What They’re Looking For

• Extensive hands-on experience in IT support, deskside support or workplace technology engineering.
• Strong knowledge of Windows, Microsoft 365, end-user hardware and technical troubleshooting.
• Experience supporting executives or senior stakeholders directly in a business-facing environment.
• Experience with meeting room and conferencing technology, particularly Microsoft Teams Rooms and AV equipment. Cisco collaboration experience is beneficial.
• Excellent communication and stakeholder management skills, with a proactive, service-focused approach.
• Flexibility to travel within the UK and internationally and provide occasional out-of-hours support.

The Opportunity

You’ll take ownership of a high-profile workplace technology environment, build relationships with senior leadership and make a real difference to the daily running of an international business. If you’re technically strong, proactive have experience supporting Executives on a daily basis, we’d love to hear from you.