IT Support Analyst

Your World Healthcare UK; Norwich; On-site; GBP 30,000 - 33,000; Full time

Job summary

Your World Healthcare UK in Norwich is seeking a Technical Support Analyst to join the NHS IT team. The role focuses on second- and third-line support for Trust infrastructure and clinical systems, ensuring secure, reliable services and effective access management.

You will work with Infrastructure, Cyber Security, and Digital Services teams, delivering high-quality support, system improvements, and secure access to critical NHS systems in a busy hospital setting.

Qualifications

• Experience in second- and third-line support within enterprise IT environments.

Responsibilities

• Provide second- and third-line technical support for infrastructure and enterprise systems.

Skills

Communication

Customer service

Troubleshooting

ITIL

Tools

Microsoft Windows Server

Microsoft Entra ID (Azure AD)

Active Directory

SQL Server

PowerShell

Citrix

VMware

Microsoft 365

Azure

DSP Toolkit

Job description

Technical Support Analyst - 3rd Line Support

Location: Norwich

Job Type: Temporary

Duration of booking: 8 months with possible extension

Proposed start date: ASAP

Pay Rates: £22.00 per hour PAYE inclusive of holiday pay

Hours / Working Days: 37.5 hours per week / Monday to Friday, 9am - 5pm

Sector: Healthcare

Based: Office / Hospital

About the Role

This is an excellent opportunity to join a busy NHS IT team, providing second- and third-line technical support across the Trust's infrastructure and clinical systems. You will play a key role in maintaining secure, reliable, and resilient IT services while supporting identity and access management, cyber security initiatives and Microsoft infrastructure.

Working alongside Infrastructure, Cyber Security and Digital Services teams, you will help deliver high-quality technical support, system improvements and secure access to business-critical NHS systems.

Key Responsibilities

• Provide second- and third-line technical support for infrastructure and enterprise systems.
• Support Microsoft Entra ID, identity, and access management services.
• Implement and support Multi-Factor Authentication (MFA).
• Configure Conditional Access policies and authentication methods.
• Support Digital Security and Protection Toolkit (DSPT) compliance activities.
• Investigate and resolve complex authentication and user access issues.
• Assist with vulnerability remediation and security hardening.
• Support Windows server infrastructure and enterprise applications.
• Produce technical documentation and operational procedures.
• Work closely with Infrastructure, Digital and Cyber Security teams.
• Participate in software deployments, upgrades, and service improvements.
• Ensure incidents are resolved in accordance with agreed service levels.Contribute to technical projects and system implementations.

Essential Requirements

• Second- and third-line technical support.
• Microsoft Windows Server technologies.
• Microsoft Entra ID (Azure Active Directory).
• Identity and Access Management.
• Multi-Factor Authentication (MFA).
• Active Directory administration.
• Microsoft SQL Server.
• Technical troubleshooting and incident management.
• Application support within enterprise environments.
• Producing technical documentation.
• Working within structured ITIL support environments.
• Excellent communication and customer service skills.

Experience working within the NHS or another healthcare environment would be highly advantageous.

Desirable Skills

• Microsoft 365
• Azure
• PowerShell
• Citrix
• VMware
• Networking (TCP/IP)
• SQL
• Cyber Security
• DSP Toolkit
• Windows Server
• Enterprise Application Support