Senior Technician

Renault Group; United Kingdom; Remote; GBP 28,000 - 38,000; Full time

Job summary

Renault Group in Northampton is seeking a Senior Technician to join our dealer team. You will be responsible for diagnosis, repair and servicing of the full range of Renault vehicles, using the latest diagnostic tools and standard processes.

You will work closely with the service team, obtain authorisation for additional work, and uphold the brand's commitment to quality, safety and customer satisfaction through thorough testing and clear communication.

Qualifications

• Candidate must have a relevant formal qualification (IMI/City & Guilds).
• Excellent communication skills with the ability to explain technical information clearly to colleagues and customers.
• Passionate about the industry and committed to developing technical knowledge and skills.
• Customer focused with strong safety awareness and teamwork.

Responsibilities

• Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
• Conduct full examinations of vehicles and identify non-routine defects, or additional faults during workshop or road tests.
• Undertake Electronic Vehicle Health Checks.
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and keep them informed of progress and completed work; discuss technical issues with customers when requested.
• Provide knowledgeable, courteous and efficient service to workshop customers, representing the brand.
• Obtain authorisation for additional work when required.
• Maintain high technical competence for diagnosing and servicing vehicles with Renault training support.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to trying new methods to improve efficiency.

Skills

Communication skills

Team player

Quality focus

Honesty

Education

IMI/City & Guilds qualification

Job description

We are looking for a Senior Tech to join our team!

As a Renault Dealer, we ensure that no-one is better qualified to look after our vehicles. We invest in cintinued training to manufacturer standards and have access to regular support and technical information.

Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair. You will be responsible for the diagnosis, repair, and service of the full range of Renault vehicles.

Key Duties:

• Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
• Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests.
• Undertake Electronic Vehicle Health Checks
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and ensuring they are kept informed of the progress of work on customer vehicles and they are fully briefed on work completed. Discuss technical issues/works with directly customers when requested.
• Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand.
• Obtain appropriate authorisation if additional work is required on a vehicle.
• Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Renault.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to try new methods of work designed to improve efficiency.

Person Requirements

• You will need to be an experienced, technician with a relevant formal qualification (IMI/City & Guilds)
• Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
• Passionate about the industry, and committed to the development of your technical knowledge and skills.
• Customer focused, able to keep customers experience and safety in mind throughout the service or diagnosis and repair
• Team Player – assist other technicians when workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
• Thorough and able to work with defined processes and guidelines.
• Quality focused with first time fix mentality.
• Honest with high levels of integrity