Senior Technical Support Specialist

Holistx; Swindon; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in smart building technology is seeking a Senior Technical Support Engineer near Swindon. This role involves providing exceptional support to installers, troubleshooting integration issues, and contributing to training and development in a rapidly growing field. Join a team that values personal growth and invests in cutting-edge technology.

Benefits

Training and personal growth opportunities

Hands-on experience with smart technology

Direct work with experienced technical leads

Qualifications

• Experience in AV, BMS, or smart home technologies.
• Strong tech support background with a passion for technology.
• Confident in troubleshooting networking and control system issues.

Responsibilities

• Providing remote support to installers via phone and email.
• Troubleshooting integration issues with AV and smart home products.
• Delivering technical training sessions for partners.

Skills

Troubleshooting

Customer Service

Technical Support

Communication

Networking

AV Systems

Smart Home Technology

Job description

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Job Title: Senior Technical Support Engineer – Smart Tech & Integration

Based near Swindon – onsite with some hybrid flexibility

We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. As they continue to grow, they’re looking for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network, and grow into a highly valued technical expert in the field.

This role is ideal for someone with experience in AV, BMS, smart homes, or building controls, or a strong tech support background with a genuine passion for connected technology and customer service.

What You'll Be Doing:

1. Providing remote support to professional installers — via phone, email, and screen share
2. Troubleshooting real-world integration issues with AV, smart home, or building automation products
3. Delivering or supporting technical training sessions for partners
4. Occasionally joining installers onsite to support project delivery (not core, but a great development area)
5. Helping shape demo environments and supporting the technical side of trade events
6. Logging cases, organising advance replacements, and keeping service tools like SAP up to date
7. Experience in technical support for AV, smart home, BMS, or similar tech
8. Confident troubleshooting networking or control system issues (IP, switches, routers, etc.)
9. Great communicator – able to guide customers clearly without just copying and pasting from manuals
10. Passionate about technology, curious, eager to learn, and proactive
11. Ideally, experience with systems like KNX, Control4, Lutron, Crestron, Savant, or BMS platforms
12. Based within easy reach of Swindon (Chippenham, Oxford, Cirencester, Gloucester, etc.)

What’s in It for You:

• Join a team that actually cares about doing support properly
• Work directly with the MD and an experienced technical lead, with long-term development planned
• Be part of a company that invests in training, equipment, and personal growth
• Get hands-on with cutting-edge residential and commercial smart tech

This is more than just tech support; it’s a chance to be part of a business that wants you to understand, grow, and lead in the smart building space.

Apply directly or message us here at Holistx to find out more.

Senior Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Information Technology and Customer Service

Industries

• Audio and Video Equipment Manufacturing