Support Engineer: Tech Troubleshooter & Customer Champion

OneAdvanced Limited; Willerby; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

26 days' holiday + bank holidays

Private medical insurance

Pension with matched contributions

Life assurance 4x salary

Job summary

OneAdvanced Limited is seeking a Support Engineer to join our UK team. You will deliver technical support, diagnose faults, and resolve complex issues to keep customers productive and satisfied.

You will also document processes, contribute to knowledge bases, and collaborate with teammates to improve service quality and customer relationships. A strong technical background and proactive problem solving are essential.

Qualifications

• Proficiency with standard office equipment and software.
• Strong verbal communication and ability to document issues clearly.
• Experience with managing expert systems and automating workflows.
• Solid problem-solving skills and a systematic troubleshooting approach.
• Customer-focused mindset with ability to build relationships.

Responsibilities

• Provide fault isolation and prompt resolution of issues.
• Create and maintain high-quality technical/user documentation.
• Support knowledge management systems and provide guidance to users.
• Adhere to organizational policies and regulatory standards in daily work.
• Handle basic escalations and secure customer satisfaction.
• Deliver a high-quality service while identifying opportunities to retain or grow business.

Skills

Computer skills

Verbal communication

Expert system management

Troubleshoots technical issues

Customer focus

Customer technical support

Accountability

Planning & alignment

Collaborates

Communicates effectively

Tech savviness

Job description

OneAdvanced Limited is seeking a Support Engineer to join our UK team. You will deliver technical support, diagnose faults, and resolve complex issues to keep customers productive and satisfied.

You will also document processes, contribute to knowledge bases, and collaborate with teammates to improve service quality and customer relationships. A strong technical background and proactive problem solving are essential.